Key Account Manager

Dailymealz; Riyadh Region; On-site; SAR 120,000 - 180,000; Full time

Job summary

Dailymealz is seeking a dedicated Account Manager who will serve as the main contact for customers, ensuring their needs are met effectively. The role involves building relationships, resolving complaints, and analyzing customer data for improvement. Ideal candidates should possess strong communication and negotiation skills, along with relevant experience in account management.

Qualifications

• 2 to 4 years of proven experience in account management.
• Strong verbal and written communication skills.
• Fluent in English language.

Responsibilities

• Communicate with customers to understand their needs and maintain relationships.
• Create account plans with goals and strategies.
• Resolve customer issues effectively.

Skills

Communication

Negotiation

Presentation

Listening

Education

BA/BS degree in Business Administration

Job description

Summary:

Dailymealz is looking for a dedicated Account Manager to be the main point of contact between company and customers to ensure that customers’ needs are understood and satisfied. Also he/she will handle complaints, collect and analyze data to improve the overall customer experience.

The ideal candidate should have a passion for listening to others and a drive for helping them. Applicants should also have excellent communication and negotiation skills.

Responsibilities:

• Communicate with customers through phone, email and in person to understand their business needs for building and maintaining relationships with them

• Create account plans for key clients, including setting goals, strategies, and action plans to achieve account growth and revenue targets

• Collaborate with cross-functional teams to ensure the successful execution of account plans and identify growth opportunities within territory

• Maintain updated knowledge of company products and services and how they can be tailored to meet the specific needs of key clients

• Resolve customers’ issues as quickly and effectively as possible by working closely with relevant teams

• Collect data and conduct regular reports to track the account performance

• Stay up-to-date with industry trends, market conditions, and competitor activities that may impact key clients

Requirements:

• BA/BS degree in Business Administration or relevant field

• 2 to 4 years of proven experience in account management

• Fluent in English language

• Excellent listening, negotiation and presentation skills

• Strong verbal and written communication skills

• Experience in FMCG industry is a plus