Key Account Manager

Afaq Q Tech General Trading; Riyadh; On-site; SAR 50,000 - 90,000; Full time

Job summary

An established industry player in e-commerce is seeking a dynamic Key Account Manager to drive growth and enhance the seller experience on their platform. This role involves identifying and recruiting high-potential selling partners, managing a diverse portfolio, and providing data-driven insights to optimize seller success. You will collaborate with internal teams to implement scalable solutions and improve processes, ensuring a seamless experience for sellers. If you are a strategic thinker with excellent communication skills and a passion for driving results in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• 5-6 years of related experience in business development or account management.
• Demonstrated analytical ability through professional experience or education.

Responsibilities

• Identify and recruit high-potential selling partners for Amazon.sa Marketplace.
• Manage a portfolio of sellers and conduct regular business reviews.

Skills

Analytical Skills

Communication Skills

Presentation Skills

Negotiation Skills

Entrepreneurial Drive

Education

Bachelor’s Degree in Economics

Bachelor’s Degree in Management

Bachelor’s Degree in Engineering

Tools

Advanced Excel

Job description

Bachelor of Technology/Engineering, Bachelor of Arts (Any, Economics)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

To be successful in this role, you must have superior analytical, communication, and presentation skills. You will operate in a fast-moving and sometimes ambiguous environment, working autonomously and taking full control & responsibility for achieving business objectives.

Key Responsibilities include:

1. Identify, prospect, and recruit high-potential selling partners to Amazon.sa Marketplace.
2. Effectively prioritize and lead a portfolio of selling partners to realize the product family's opportunities and goals (both Inputs/Outputs metrics).
3. Be your seller partners' consultant, providing them with data-driven insights and advice to optimize their success and grow their business.
4. Identify key business opportunities in your categories by spotting popular brands, trends, and pricing to ensure managing the portfolio toward a growth plan.
5. Conduct deep dive analysis on issues affecting selling partners' business performance and provide the Voice of the Seller as input into product development and process improvement.
6. Work closely with selling partners, educating them about Amazon’s high standards of Delivery and Customer Experience.
7. Track and report business development results, analyze data, interpret reports and information, and publish recommendations & action plans for your portfolio of selling partners.
8. Partner with multiple stakeholders to align programs and initiatives to help drive the growth of your selling partners' portfolio.
9. Lead projects that drive growth and improve Customer and Seller Experience in Saudi, partnering with regional teams to drive automation and scalability.

Program Process Excellence:

1. Collaborate with internal departments to support tool and process improvements to enhance the Selling Partner experience and drive productivity.
2. Identify, quantify, and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.

Key Job Responsibilities

1. Account Management & Growth:
   • Manage a portfolio of existing Amazon sellers.
   • Conduct regular business reviews to track progress and adjust strategies.
   • Help sellers expand their product portfolio and reach across Amazon's marketplaces.
2. Strategic Support:
   • Build a joint annual strategy with specific sellers.
   • Provide solutions for operational challenges while maintaining focus on sustainable growth.
3. Relationship Management:
   • Build and maintain strong relationships with key stakeholders within seller organizations.
   • Serve as the primary point of contact for assigned sellers.
   • Coordinate with internal teams to resolve seller issues and implement improvements.
4. Program Development/Project Management:
   • Identify and implement scalable solutions benefiting multiple sellers.
   • Contribute to process improvements that enhance seller experience.
   • Collaborate with cross-functional teams to develop new seller tools and resources.
5. Become an Expert: Own a specific subject within our service organization to support peers and invent processes/tools benefiting stakeholders, e.g., Branding, Fulfillment by Amazon, Hiring, Tools, Deals, etc.

Basic Qualifications

• 5-6 years of related experience.
• Bachelor’s Degree in Economics, Management, Engineering, or a related field.
• Demonstrated analytical ability, either through professional experience (data analysis) or education.
• Excellent written and oral communication skills.
• Entrepreneurial drive with the ability to achieve stretch goals in a fast-paced, innovative environment.
• Knowledge of advanced Excel, negotiation, and selling skills.

Preferred Qualifications

• 4-6 years of related experience.

Desired Candidate Profile

Company Industry: Internet, E-commerce, Dotcom

Department / Functional Area: Business Development

Keywords: Key Account Manager

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