Key Account Director

Confidential; Dammam; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading global media intelligence firm based in Dammam, Saudi Arabia, is seeking a Key Account Director. This role involves managing Tier 1 strategic accounts and ensuring high client satisfaction through consultative selling and tailored service delivery. The ideal candidate will have 8–10 years of experience in B2B client servicing and must be fluent in English and Arabic. This presents an opportunity to work in a dynamic office environment and make a meaningful impact in the industry.

Qualifications

• 8–10 years of B2B client servicing or commercial experience.
• Excellent command of English; Arabic is mandatory.
• Previous experience in Media Intelligence or PR agency is a plus.

Responsibilities

• Understand client needs and design effective plans to meet them.
• Create proposals, negotiate contracts, and drive client deliverables.
• Conduct periodic health checks to ensure client satisfaction.

Skills

Client partnership building

Consultative selling

Negotiation

Analytical Thinking

Presentation skills

Education

Bachelor’s degree in Business Administration

Job description

Overview

We are one of the leading global companies in media intelligence and insights, established in 1984, with a strong presence across the Middle East and worldwide. Over the decades, we have built a reputation for innovation, excellence, and client success — and now we are looking for driven professionals to be part of our growing team in Dammam, Saudi Arabia.

As a Key Account Director (Confidential Hire), you will be responsible for leading and managing Tier 1 strategic accounts to ensure the highest level of client satisfaction, deliver value, and expand the scope of services through upsell opportunities. This role is ideal for someone who thrives on building strong client partnerships, driving growth, and making a meaningful impact.

Key Responsibilities

• Understand client needs and design effective plans to meet their requirements.
• Meet clients regularly, consult on their needs, and position our services through a consultative selling approach.
• Create proposals, negotiate contracts, and drive client deliverables with innovative ideas.
• Conduct periodic health checks and ensure high satisfaction ratings that align with company standards.
• Oversee and guide team members to ensure processes are followed for revenue growth.
• Drive cross-functional projects across finance, marketing, product, monitoring, analysis, and market research.
• Present accurate and timely reports, forecasts, and updates.
• Be available for urgent requirements and client crisis management.

Core Competencies

• Dedication
• Courage
• Intellectual Curiosity
• Passion
• Compassion

Behavioral Skills

• Communication
• Negotiation & Persuasion
• Analytical Thinking
• Problem Solving
• Customer Focus
• Balanced Decision-Making
• Leadership
• Cultural Awareness
• Organizational Commitment
• Result Focus

Technical Skills

• Excellent command of English (Arabic is mandate).
• Excellent report writing and presentation skills.
• Strong understanding of PR & Communication, including measurement best practices.

Education

• Bachelor’s degree in Business Administration or any relevant field.

Experience

• 8–10 years of B2B client servicing or commercial experience.
• Based in the GCC or proven experience working with GCC clients.
• Previous Media Intelligence or PR agency experience is a plus.
• Prior experience in Energy, Oil & Gas, or Government sectors is a plus.
• Candidates with secondee experience (working directly within client organizations on behalf of their employer) are preferred.

Licenses/Certifications

• AMEC Measurement Foundation (or full course) is a plus.

Working Conditions

• Professional office environment.
• Sedentary work with occasional walking/standing.
• Standard day shift with occasional overtime or external meetings.
• Based in Dammam, Saudi Arabia.

If you are passionate about client success, have strong consultative selling skills, and are excited to join a pioneering organization that continues to shape the industry, we want to hear from you.