Junior IT Officer

Syarah; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An innovative company is on a mission to revolutionize car buying in the Middle East. They are seeking a dedicated IT Officer to maintain and enhance their IT infrastructure. This role involves troubleshooting, managing network security, and providing technical support to ensure seamless operations. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for technology. Join this forward-thinking team and contribute to a delightful car buying experience for customers, all while growing your career in a dynamic environment.

Qualifications

• 1+ years of IT support experience with strong knowledge of hardware and software management.
• Excellent problem-solving skills and ability to work under pressure.

Responsibilities

• Manage and support IT infrastructure, ensuring data integrity and network security.
• Provide technical support to employees and assist with IT training.

Skills

IT Support

Problem Solving

Networking

Technical Support

Communication Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Google Workspace

Windows

Linux

macOS

Job description

Syarah is on a mission to change how people buy their cars in Saudi Arabia and the Middle East. We offer buyers an end-to-end digital car buying experience, allowing them to purchase their next car from the comfort of their homes. Our systems manage sourcing, inspection, photography, merchandising, reconditioning, financing, insurance, shipping, and more. Our goal is to make car buying a delightful, comfortable, and stress-free experience.

We seek ambitious, competitive, and growth-minded professionals to help us harness technology to delight our customers and achieve our growth objectives in the auto sector.

All Syarah employees are expected to work in accordance with our core values: Tolerance, Transparency, Respect, Integrity, and Positivity.

Role Summary:

The IT Officer is responsible for maintaining, supporting, and enhancing the organization’s IT infrastructure and systems. This includes troubleshooting, managing network security, ensuring data integrity, and providing technical support to employees. The IT Officer will collaborate with other departments to ensure efficient IT operations and support organizational growth through technology.

Key Responsibilities:

1. Software Management:
   • Install, configure, and maintain company software applications.
   • Troubleshoot software issues and ensure proper updates and licensing.
   • Manage user accounts, access permissions, and system backups.
2. Hardware Management:
   • Oversee procurement, setup, and maintenance of hardware, including computers, mobile devices, and other equipment.
   • Diagnose and resolve hardware malfunctions promptly.
   • Maintain hardware inventory and manage warranties and replacements.
3. Networking:
   • Design, implement, and manage the company’s network infrastructure.
   • Ensure secure and efficient operation of internal networks, VPNs, firewalls, and internet connectivity.
   • Troubleshoot network issues and optimize performance.
   • Implement and maintain cybersecurity measures.
4. Technical Support:
   • Provide timely and efficient IT support to employees, resolving hardware, software, and network issues.
   • Assist with IT training for staff to improve proficiency in using IT resources.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience in IT support or a related role.
• Strong knowledge of hardware, networking, and software management.
• Proficiency with operating systems (Windows, Linux, macOS) and enterprise software.
• Knowledge of cybersecurity practices and data protection policies.
• Excellent problem-solving skills and ability to work under pressure.
• Strong technical and troubleshooting skills.
• Excellent communication and customer service abilities.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Preferred Experience:
• Experience with Google Workspace.
• Familiarity with Linux systems.
• Experience in software companies.