IT Technical Support Consultant

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website: www.turnerandtownsend.com

Job Description

Essential Skills:

Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Principal Duties, Responsibilities & Accountabilities:

Responsibilities will include:

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds.
• Support of the IT environment, including servers, systems, networks, and other devices.
• To assist on various projects and upgrades to meet Turner & Townsend’s goals.
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.
• Monitor daily backups, manage asset database, and control software register.
• Build positive working relationships with the business.

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities).

Qualifications

Core Technical Experience:

• All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support.
• Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment.
• Hands-on experience of LAN, WAN and VPN, troubleshooting and support.
• Proven track record of working in a support environment supporting multiple users across multiple locations.
• Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
• Ability to support a wide range of desktop applications.
• Deploying image / software through Intune/SCCM.
• Experience of ITIL based call management system, e.g., FreshService.
• Basic understanding of managing hardware and software assets and control software register.

Core Behavioural Skills:

• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
• Team-player.
• Analytically minded, able to break down and understand information.
• Must be comfortable with working in a fast-moving, dynamic environment.
• Strongly customer-focused, used to providing support to demanding users.
• Good organisational skills, used to managing and prioritising own workload.
• Ability to report on progress, timescales, outstanding and completed activities.

Company Values Statement:

We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be:

• Professional
• Quality Driven
• Goal Orientated
• Customer Focused
• Continuously Improving
• Flexible
• Open & Integrated

Additional Information

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

• Twitter
• Instagram
• LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.