IT Technical Support

Waad Education; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

A leading education institution in Jeddah is seeking an IT Technical Support professional to provide effective on-site support across campuses. The role involves troubleshooting hardware and software issues, conducting preventive maintenance, and ensuring classroom technology readiness. Ideal candidates will have a background in IT and demonstrate strong communication skills, ensuring a smooth IT experience for teachers and students.

Qualifications

• 0-2 years of experience in technical support, ideally in educational or multi-site environments.
• Solid knowledge of computers, printers, AV systems, and classroom devices.
• Familiarity with helpdesk ticketing systems and incident documentation.

Responsibilities

• Provide first-line support for hardware, software, AV, printer, and network-related issues.
• Perform regular checks on classroom technology to reduce risk of failure.
• Use the IT ticketing system to log all incidents, updates, and resolutions.

Skills

Basic understanding of networking fundamentals

Good communication and interpersonal skills

Fluency in English

Fluency in Arabic

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

At Dar Al -Thiker Schools we strive for educational excellence and innovative practices that shape the future of our students. Located in Jeddah, our schools are recognized for its commitment to providing high-quality education in a supportive and inspiring environment.

We are looking for a IT Technical Support to join our team. The IT Technical Support is responsible for providing timely and effective on-site IT support to end-users across school campuses. The role ensures operational readiness of classroom and administrative technology through a combination of reactive troubleshooting and proactive maintenance. The IT Technical Support will support teachers, staff, and students by resolving hardware, software, and connectivity issues, while promoting safe and efficient use of school technologies. The role requires hands-on problem-solving, daily user interaction, and strong collaboration with the Technical Support Leader to uphold service standards and support excellence.

Key Responsibilities

· Responds to Support Requests

Provide first-line support for hardware, software, AV, printer, and network-related issues across assigned campus(es).

· Conducts Preventive Maintenance

Perform regular checks on classroom technology (smart boards, projectors, laptops) to reduce risk of failure during school hours.

· Supports Classroom Technology Readiness

Ensure AV systems and teacher devices are operational at the start of each day. Report recurring issues or service gaps.

· Documents and Updates Support Records

Use the IT ticketing system to log all incidents, updates, and resolutions for visibility and tracking.

· Assists with Device Setup and User Onboarding

Support the setup and configuration of new devices for staff or students, including orientation on basic use and login procedures.

· Implements IT Hygiene and Safety Practices

Promote proper handling, care, and safe use of IT equipment among school users. Report misuse or damage incidents.

· Supports Training and Awareness Campaigns

Assist in delivering user training and awareness sessions on common tools and best practices under the direction of the Technical Support Leader.

· Escalates Complex Issues

Identify when an issue exceeds standard troubleshooting and escalate appropriately within the IT support structure.

· Contributes to IT Projects and Upgrades

Participate in system deployments, classroom technology refreshes, and infrastructure upgrades as assigned.

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 0-2 years of experience in technical support, ideally in educational or multi-site environments.
• Basic understanding of networking fundamentals (Wi-Fi, IP, connectivity).
• Solid knowledge of computers, printers, AV systems, and classroom devices.
• Familiarity with helpdesk ticketing systems and incident documentation.
• Good communication and interpersonal skills
• Fluency in English and Arabic.