IT System Engineer

Objective

As an IT Systems Engineer, will provide technical support across the Sahm office, internal and external DC, help desk, perform high standard system/network development and vendor interaction.

Duties & Responsibilities

• The IT System Engineer’s tasks will include but are not limited to:
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Establish accounts for new users and assist with password or login problems.
• Troubleshoot and resolve issues with software, hardware, and network.
• Walk colleagues through steps to help them resolve their technical problems.
• Analyze records and logs to spot underlying trends and potential issues with IT scheduled activities.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Setting up and managing accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing and supporting the implementation of new technology, solutions, or applications.
• Occasionally require working in data center for the network changes.
• Possibly provide end-user training.
• Learn the company's internal knowledge base documents and create new knowledge base documents IT related.

Education

Bachelor of Science Information Technology or equivalent degree.

Qualifications And Experience

• 2-4 years of experience.
• Cisco Certified Network Professional (CCNP).
• MCSA, higher certificate, or equivalent certification.
• Avaya Aura Call Center Administration & Configuration.
• VMWare vSphere ESXi and vCenter Administration.
• Fluent in writing and speaking of the English language.
• Engineering or related field experience would be an advantage.
• Minimum two years of experience in Networking and System fields.
• Knowledge and expertise with a variety of software, hardware, and applications.
• Excellent skills to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and teams with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Organized and attentive to detail.
• Must be flexible with changing priorities and able to communicate in a polite and professional manner.