IT Support Specialist

Lucidya; Saudi Arabia; On-site; SAR 40,000 - 60,000; Full time

Job summary

A technology firm in Saudi Arabia is seeking an IT Support Specialist to manage and maintain its IT infrastructure. The role involves providing technical support across Windows, macOS, and basic Linux environments, along with ensuring SOC 2 compliance. Candidates should possess strong troubleshooting skills and the ability to configure and monitor MDM systems, as well as manage user accounts and security settings. This role offers an opportunity to work with modern IT tools and contribute to a secure operational environment.

Qualifications

• Experience in providing technical support for Windows and macOS systems.
• Familiarity with basic Linux troubleshooting.
• Proven ability to manage and maintain IT infrastructures.

Responsibilities

• Provide technical support for Windows and macOS systems.
• Configure and manage MDM systems.
• Ensure compliance with SOC 2 standards.
• Troubleshoot software, hardware, and network issues.

Skills

Technical support for Windows

Technical support for macOS

Linux troubleshooting

Knowledge of MDM systems

Security compliance knowledge

Problem-solving skills

Tools

Google Workspace

MDM software

Firewall management tools

Job description

Overview

We are seeking a skilledIT Support Specialist to manage and maintain our company’s IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.

Responsibilities

• Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.
• Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.
• Ensuring SOC 2 compliance through security and operational best practices.
• Troubleshooting software, hardware, and network issues.
• Managing user accounts, passwords, and MFA settings.
• Assisting with employee onboarding, device configuration, and training.
• Configuring and managing firewalls and enterprise Wi-Fi networks.
• Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.