IT Support Specialist

NICE ONE | نايس ون; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Join a leading digital-first retail brand in Saudi Arabia as an IT Support Specialist based in Jeddah. You'll provide essential technical support to ensure smooth operations and help maintain IT systems. Ideal candidates have a strong background in IT and a passion for problem-solving, with opportunities for professional growth and teamwork in a diverse environment.

Benefits

Professional Growth

Mentorship from Senior IT Professionals

Diversity & Inclusion Initiatives

Career Advancement Opportunities

Collaborative Team Environment

Qualifications

• Education: IT-related diploma/degree preferred.
• Experience in IT support or help desk roles encouraged.
• Strong skills in Arabic and English communication.

Responsibilities

• Provide technical support for hardware and software issues.
• Assist users by responding to requests and service desk tickets.
• Maintain and monitor IT systems for performance and security.

Skills

Problem-Solving

Technical Troubleshooting

Communication

Teamwork

Organization

Adaptability

Education

Diploma or Bachelor's degree in Information Technology

Job description

Advance your IT career with Niceone in Jeddah as an IT Support Specialist. Be part of one of Saudi Arabia’s fastest-growing, digital-first retail brands, and join a diverse, inclusive team dedicated to excellence in technology and customer service. If you are passionate about problem-solving, technical support, and digital transformation, Niceone is your ideal destination.

Key Responsibilities :

• Technical Troubleshooting: Provide prompt, courteous, and effective on-site and remote support for hardware, software, and network issues to ensure minimal disruption to daily operations.
• User Assistance: Respond to user requests, resolve incidents, and handle service desk tickets while maintaining excellent communication with employees across departments.
• System Maintenance: Assist in maintaining, upgrading, and monitoring IT systems (PCs, printers, mobile devices, network equipment) to guarantee reliable performance and security.
• Installation & Setup: Support the deployment, configuration, and testing of new hardware and software, ensuring compatibility with company standards and best practices.
• Access & Security: Help manage user accounts, permissions, and IT security measures to safeguard organizational data and compliance with internal policies.
• Documentation: Accurately document solutions, technical processes, and troubleshooting guides to support knowledge sharing within the IT team.
• Continuous Improvement: Stay up to date with emerging IT trends, best practices, and security guidelines in Saudi Arabia’s retail and digital sectors.
  
  

Essential Skills And Qualifications – IT Support, Technical Skills, Jeddah

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Technical Aptitude: Experience with Windows and Mac operating systems, Office 365, networking basics, and endpoint security tools.
• Problem-Solving: Analytical thinker with a proven ability to diagnose and resolve hardware, software, and connectivity issues efficiently.
• Communication: Clear verbal and written communication skills in Arabic and English, with a strong customer support orientation.
• Teamwork: Willingness to collaborate and contribute to a supportive, diverse team environment.
• Organization: Ability to handle multiple tasks, prioritize requests, and work systematically under pressure.
• Adaptability: Willingness to learn new systems, adapt to technological changes, and support a fast-paced retail environment.
  
  

Benefits and Opportunities – IT Support Careers at Niceone, Jeddah

• Professional Growth: Hands-on experience and continuous learning in IT operations, technical troubleshooting, and digital infrastructure management.
• Mentorship: Ongoing support from senior IT professionals and access to structured training programs.
• Diversity & Inclusion: Become part of a gender-neutral workplace environment that values diverse perspectives and backgrounds.
• Career Path: Opportunities for advancement within Niceone’s expanding technology team and exposure to innovative digital retail projects.
• Team Collaboration: Work with technology experts united by a passion for digital transformation and operational excellence in Saudi Arabia.
  
  

Application Requirements – IT Specialist Position, Jeddah

• Diploma or degree in IT, Computer Science, or a related discipline (preferred).
• Basic experience in IT support, help desk, or related field (fresh graduates with relevant training are encouraged to apply).
• Strong interpersonal and communication skills in Arabic and English.
• Interest in technology, digital infrastructure, and continuous learning.
• Commitment to Niceone’s values of innovation, inclusivity, and teamwork.
  
  

How to Apply – Join Niceone’s IT Support Team in Jeddah

If you are ready to grow your IT career at a leading digital-first company and are eager to provide exceptional technical service, Niceone welcomes your application. Please submit your resume and a brief cover letter explaining your motivation to join our IT team, highlighting any relevant IT support experience or certifications. Apply now through our careers portal and contribute to the digital success of retail in Saudi Arabia with Niceone.