IT Support Specialist

Lucidya; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology company in Riyadh is seeking an experienced IT Support Specialist to manage and maintain its IT infrastructure. The ideal candidate will provide technical support across Windows and macOS, ensuring SOC 2 compliance. This role requires excellent troubleshooting skills, familiarity with MDM platforms, and fluency in both Arabic and English. Opportunities for professional development are available.

Benefits

Collaborative work environment

Exposure to modern IT tools

Professional development opportunities

Qualifications

• Proven experience with Windows and macOS administration.
• Hands-on experience with MDM platforms.
• Knowledge of SOC 2 compliance requirements.
• Strong troubleshooting skills for both hardware and software.
• Experience configuring and managing enterprise Wi-Fi and firewall systems.
• Excellent communication skills for providing user support.
• Ability to work independently and handle multiple priorities.
• Fluent in Arabic & English.

Responsibilities

• Providing technical support for Windows and macOS systems.
• Configuring, monitoring, and maintaining MDM systems.
• Ensuring SOC 2 compliance through security practices.
• Troubleshooting software, hardware, and network issues.
• Managing user accounts, passwords, and MFA settings.
• Assisting with employee onboarding and training.
• Configuring and managing firewalls and Wi-Fi networks.
• Administering Google Workspace for user provisioning.

Skills

Windows administration

macOS administration

Troubleshooting

MDM platforms

Security compliance (SOC 2)

Network management

Fluent Arabic

Fluent English

Job description

We are seeking a skilledIT Support Specialistto manage and maintain our company’s IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.

Key responsibilities include:

• Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.
• Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.
• Ensuring SOC 2 compliance through security and operational best practices.
• Troubleshooting software, hardware, and network issues.
• Managing user accounts, passwords, and MFA settings.
• Assisting with employee onboarding, device configuration, and training.
• Configuring and managing firewalls and enterprise Wi-Fi networks.
• Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.

Essential:

• Proven experience with Windows and macOS administration (Linux familiarity is a plus).
• Hands-on experience with MDM platforms.
• Knowledge of SOC 2 compliance requirements.
• Strong troubleshooting skills for both hardware and software.
• Experience configuring and managing enterprise Wi-Fi and firewall systems.
• Excellent communication skills for providing user support and training.
• Ability to work independently and handle multiple priorities.
• Fluent Arabic & English speaker

Preferred:

• Familiarity with identity and access management tools.
• Experience with cloud-based collaboration tools.
• Knowledge of network security best practices.

• Collaborative, growth-focused work environment.
• Opportunity to work with modern IT tools and security standards.
• Exposure to diverse operating systems and enterprise-level technologies.
• Professional development in security compliance and infrastructure management.