IT support Manager, OTS

Afaq - Warehouse Branch (Amazon); Riyadh; On-site; USD 50,000 - 80,000; Full time

Job summary

A leading tech company seeks an IT Manager for its Fulfillment & Operations team in Riyadh. The role involves overseeing IT infrastructure management, budget development, and team leadership in a fast-paced environment. Ideal candidates should have relevant certifications, excellent technical skills, and experience in IT operational excellence.

Qualifications

• Certifications in ITIL and Prince2 are advantageous.
• Experience in procurement and inventory management.
• Help desk or technical support experience preferable.

Responsibilities

• Ensure high IT maintenance and troubleshooting standards.
• Lead team projects and coordinate trouble tickets.
• Drive continuous improvement in IT processes.

Skills

ITIL

Service Delivery

Technical Support

Network Technologies

Education

Master’s degree in a relevant discipline

Tools

CISCO certifications

Unix/Linux System support

Microsoft Windows system support

Telecom Technologies

Job description

DESCRIPTION

IT Manager

We are Amazon; we pioneer.

Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company.

We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly by resolving complex hardware, software, server, and infrastructure issues.

Your responsibilities

As you monitor your Fulfillment Center’s IT infrastructure, your duties will include but are not limited to:

• Ensuring high standards of IT maintenance and troubleshooting, following all Amazon policies and guidelines, specifically IT and Health & Safety.
• Leading the coordination of trouble tickets and change management to meet strict Service Level Agreements (SLAs).
• Coordinating and overseeing your team’s projects supporting technical tasks, ensuring effective IT ownership and customer satisfaction.
• Developing and managing the IT budget throughout its lifecycle.
• Supporting IT skill development among Fulfillment Center staff.
• Managing staff schedules, shifts, and team leadership.
• Driving continuous improvement in IT team processes and operational excellence within the Fulfillment department.

A day in the life

Preferred qualifications

• A Master’s degree in a relevant discipline (nice-to-have).
• Understanding of core internet technologies: DHCP, DNS, mail transport, TCP/IP, network file systems.
• CISCO experience and certifications.
• Certifications in Unix/Linux System support and/or Microsoft Windows system support.
• Knowledge of Telecom, including VOIP/SIP and mobile technologies.
• Help desk or technical support experience, along with Service Delivery and Service Level Management experience.
• ITIL and Prince2 certifications (advantageous).
• Willingness to develop skills for supporting specific Fulfillment Center Automated Systems.
• Experience in procurement, inventory, and asset management of IT equipment, and IT lifecycle management.

We look forward to receiving your application, preferably in English. Amazon is an equal opportunities employer. We value diversity and make recruiting decisions based on experience and skills. We are committed to data protection and comply with applicable laws. By submitting your CV, you authorize Amazon to store and process your personal data for recruiting purposes. You may request data deletion at any time.