IT support Manager, OTS

Amazon; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

Amazon is seeking a driven IT Manager to join their Fulfillment & Operations IT team in Riyadh. This role is crucial for ensuring the smooth operation of Fulfillment Centers, requiring strong technical skills in hardware and software management, team leadership, and project management. The ideal candidate should have a Bachelor's degree and experience in maintaining IT systems with a focus on operational excellence.

Qualifications

• Bachelor's degree is required; master's is a plus.
• CISCO certification is preferred.
• Experience in IT project management and support in a technical environment.

Responsibilities

• Maintain high standards in IT maintenance adhering to Amazon policies.
• Manage IT projects and oversee team technical tasks.
• Develop and manage the IT budget.

Skills

Understanding of core internet technologies

CISCO experience

ITIL certification

Unix/Linux support

Technical support experience

Telecom technologies knowledge

Project management experience

Education

Bachelor's degree

Master's degree (nice-to-have)

Job description

DESCRIPTION

IT Manager

We are Amazon; we pioneer.

Since opening in 1995, we've been pushing the boundaries of possible further and further. We're also working to become Earth's most customer-centric company.

We're seeking a driven IT Manager to join our Fulfillment & Operations IT team, responsible for keeping our busy Fulfillment Centers operational. These facilities operate 24/7, handling a large, fast-moving inventory of products. Your role will involve resolving complex hardware, software, server, and infrastructure issues to ensure smooth operations.

Responsibilities

• Maintain high standards in IT maintenance and troubleshooting, adhering to Amazon policies and guidelines, including IT and Health & Safety standards.
• Coordinate trouble tickets and change management processes to meet strict SLAs.
• Manage IT projects, overseeing your team's technical tasks and fostering IT ownership among team members.
• Develop and manage the IT budget throughout its lifecycle.
• Support IT skill development of Fulfillment Center staff.
• Lead staffing, scheduling, and shift planning for your team.
• Drive continuous improvement of IT processes and operational excellence within the Fulfillment department.

A Day in the Life

Preferred Qualifications

• Master's degree in a relevant discipline (nice-to-have).
• Understanding of core internet technologies: DHCP, DNS, mail transport, TCP/IP, network file systems.
• CISCO experience and certifications.
• Support certifications in Unix/Linux and/or Microsoft Windows systems.
• Knowledge of telecom technologies, including VOIP/SIP and mobile tech.
• Experience in help desk, technical support, or Service Delivery with SLAs.
• ITIL and Prince2 certifications (advantageous).
• Willingness to develop skills for supporting Fulfillment Center Automated Systems.
• Experience in procurement, inventory, and asset management of IT equipment.

We look forward to your application, preferably in English. Amazon is an equal opportunities employer committed to diversity and inclusion. We respect data protection laws and handle your data with care. You may be asked to authorize background checks during the hiring process.

Basic Qualifications

• Bachelor's degree

Preferred Qualifications

• Experience in project management

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