IT Support / Helpdesk

LAWAZEM; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An innovative firm is looking for a tech-savvy IT Support professional to join their dynamic team. In this role, you will be the first point of contact for employees experiencing technical issues, ensuring smooth operation of all IT systems. Responsibilities include providing technical support, troubleshooting hardware and software issues, and maintaining IT documentation. This position offers an exciting opportunity to work in a fast-paced environment where you can stay current with technology trends and make a significant impact on the team’s efficiency.

Qualifications

• Experience in providing technical support for hardware and software.
• Ability to troubleshoot and resolve IT-related issues effectively.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Monitor and manage IT support tickets for timely resolution.

Skills

Technical Support

Troubleshooting

Customer Service

Networking

Documentation

Education

Bachelor's Degree in IT or related field

Tools

Helpdesk Software

Operating Systems

Networking Devices

Job description

LAWAZEM is seeking a dedicated and tech-savvy individual to join our team as an IT Support / Helpdesk professional. In this role, you will provide technical assistance and support to our employees, ensuring that all IT systems run smoothly and efficiently. You will be the first point of contact for users experiencing technical issues and will work to resolve these issues promptly.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
• Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
• Assist users with account setup, password resets, and other access-related inquiries.
• Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
• Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
• Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
• Conduct training sessions for employees on new software applications and IT policies.
• Escalate complex issues to senior IT staff or other departments as needed.
• Stay current with technology trends and advancements to provide relevant support to users.