IT Support Engineer, Operations, IT, & Support Engineering

Afaq Q Tech General Trading; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

A leading company in the technology sector is seeking an IT Support Engineer II to enhance IT services for their teams. The ideal candidate will provide timely support, troubleshoot complex issues, and manage multiple priorities in a fast-paced environment. This role requires strong technical skills and excellent communication abilities, with opportunities for professional growth in a dynamic setting.

Qualifications

• 4+ years experience with Microsoft and Linux administration.
• 4+ years experience with networking protocols (DNS, DHCP, TCP/IP).
• 3+ years experience in IT client, server, and network service delivery.

Responsibilities

• Troubleshoot complex IT problems independently.
• Plan and coordinate change management processes.
• Lead continuous improvement initiatives.

Skills

Communication

Troubleshooting

Networking

Technical Aptitude

Education

High school diploma or equivalent

Tools

Microsoft

Linux

Cisco IOS

Job description

The job description is comprehensive and covers the key responsibilities, qualifications, and preferred skills. However, it can be improved for better readability and focus by restructuring some sections, removing redundant information, and ensuring consistent formatting using only the allowed HTML tags.

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Job Description

We are seeking an IT Support Engineer II to join Amazon Global IT Support. In this role, you will support and improve IT equipment and services for Amazon teams, treating employees as customers and providing professional, timely support. The ideal candidate excels in a fast-paced environment, has excellent communication skills, and a broad technical aptitude across software, hardware, and networking disciplines.

Key Responsibilities

• Troubleshoot complex IT problems independently.
• Plan and coordinate change management processes.
• Collaborate with internal teams and vendors on projects.
• Lead continuous improvement initiatives.
• Audit work quality and provide constructive feedback.
• Automate manual tasks and develop small tools to improve efficiency.
• Serve as the first escalation point.
• Participate in hiring, training, and development.
• Manage multiple priorities with high attention to detail.
• Be on-call for high-severity issues outside standard hours.
• Work onsite Monday to Friday and travel up to 30% as needed.

Minimum Qualifications

• High school diploma or equivalent.
• 4+ years experience with Microsoft and Linux administration or Cisco IOS.
• 4+ years experience with networking protocols (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 4+ years experience with Windows Server technologies: AD, DFS, Print Services, SCCM.
• 4+ years troubleshooting in high availability multi-user environments.
• 4+ years PC repair, troubleshooting, deployment, and liquidation.
• 3+ years experience in IT client, server, and network service delivery.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience leading IT projects independently.
• Supporting Windows, Mac, and Linux OS in a corporate setting.
• Supporting video and teleconference equipment.
• Relevant certifications (e.g., CompTIA A+, Network+, Cisco/CCNA, Linux, AWS).
• Ability to explain complex IT concepts simply and manage high-priority projects.

Additional Information

Desired candidates will have 2+ years of networking experience and experience supporting video conferencing equipment. Candidates should be passionate about solving IT problems and eager to work in an innovative environment.