IT Support Engineer, Operations, IT, & Support Engineering

Afaq Q Tech General Trading; Al-Kharj; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking an IT Support Engineer II to provide technical support and manage IT projects. The role involves troubleshooting complex IT issues, collaborating with teams, and ensuring efficient operations. Candidates should have a Bachelor's degree and extensive experience with IT systems and administration.

Qualifications

• 4+ years of experience with Microsoft administration, Linux administration, or Cisco IOS.
• 4+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 4+ years troubleshooting in a multi-user high availability environment.

Responsibilities

• Troubleshoot difficult IT problems without SOPs.
• Plan and coordinate CMs and CM templates.
• Lead continuous improvement efforts.

Skills

Communication

Troubleshooting

Project Management

Technical Aptitude

Education

Bachelor's degree in IT or Computer Science

Tools

Microsoft Administration

Linux Administration

Cisco IOS

Windows Server Technologies

Job description

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in times of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies, and distributed systems concepts.

Key job responsibilities include, but are not limited to:

• Troubleshoot difficult IT problems without SOPs.
• Plan and coordinate CMs and CM templates.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback when necessary.
• Automate manual tasks; create or improve small tools that help make team operations more efficient.
• Be the first point of escalation.
• Participate in hiring, training, and development of others.
• Maintain high attention to detail and manage multiple priorities simultaneously.
• Be on-call for high-severity issues outside standard hours.
• Work with the team onsite in our corporate offices Monday-Friday.
• Be prepared to travel up to 30%.

Minimum qualifications include:

• Bachelor's degree in IT, computer science, or equivalent.
• 4+ years of experience with Microsoft administration, Linux administration, or Cisco IOS (CLI).
• 4+ years of networking experience (such as DNS, DHCP, SSL, OSI Model, TCP/IP).
• 4+ years of experience with Windows Server technologies: AD, DFS, Print Services, SCCM.
• 4+ years troubleshooting in a multi-user high availability environment.
• 4+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 3+ years of IT client, server, and network service delivery experience.
• Excellent written and verbal communication skills.

Preferred qualifications include:

• Experience leading IT projects to completion with minimal supervision.
• Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting.
• Experience supporting video conference and teleconference equipment.
• Relevant industry certifications such as CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS.
• Ability to manage high-priority projects and explain complex IT concepts simply.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.