IT Support Engineer L1 ( Saudi Residence only )

SWATX; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A technology services company in Riyadh is seeking a Technical Support Engineer responsible for troubleshooting, user assistance, and system monitoring. Candidates should have a bachelor's degree in Engineering and either Saudi nationality or a valid residence permit. The role requires effective communication skills and a proactive approach to IT service delivery.

Qualifications

• Proven experience in troubleshooting and resolving technical issues.
• Experience in providing technical assistance to end-users.
• Basic knowledge of networking concepts and troubleshooting.

Responsibilities

• Diagnosing and resolving technical issues for end-users.
• Providing first-level technical support via various channels.
• Installing and maintaining computer hardware and software.
• Basic network troubleshooting and monitoring.
• Maintaining records of support requests and resolutions.

Skills

Troubleshooting

Technical Support

Network Troubleshooting

Documentation

User Training

Education

Bachelor's degree in Engineering

Job description

Responsibilities:

• Troubleshooting and Problem Solving: Diagnosing and resolving technical issues related to hardware, software, network, and applications for end-users. This includes identifying the root cause of problems and implementing effective solutions
• Technical Assistance: Providing first-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, providing guidance, and resolving issues promptly and professionally
• Hardware and Software Support: Installing, configuring, and maintaining computer hardware, software, and peripherals. This may include setting up new workstations, troubleshooting hardware failures, and installing software updates
• Network Support: Basic network troubleshooting, including resolving connectivity issues, configuring network devices, and monitoring network performance. This may involve working with routers, switches, and firewalls
• Documentation: Maintaining accurate records of support requests, troubleshooting steps, and resolutions in a help desk system or knowledge base. This also includes creating user guides and documentation for common issues
• System Monitoring: Monitoring systems and infrastructure for potential issues and proactively addressing them to minimize downtime
• Escalation: Escalating complex or unresolved issues to higher-level support teams or vendors
• User Training: Providing basic training to end-users on the use of hardware, software, and other IT resources
• Asset Management: Tracking and managing IT assets, including computers, peripherals, and software licenses
• Collaboration: Working closely with other IT team members and departments to ensure seamless IT service delivery
• Security: Adhering to security policies and procedures to protect sensitive data and systems
  
  

Requirements

Requirements:

• Education: A bachelor's degree in Engineering
• Saudi Nationality is a Must , or if you are a non-Saudi engineer you must hold a valid residence permit (Iqama) and comply fully with all relevant employment regulations in the Kingdom of Saudi Arabia.