IT Support Engineer

湯潮; Jeddah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking an IT Support Engineer to enhance its operations in Saudi Arabia. This role involves managing critical IT infrastructure, supervising a team, and ensuring optimal performance of IT equipment. You will engage in exciting projects, foster collaboration within a multinational team, and drive continuous improvements. Ideal candidates will possess a strong technical background, excellent communication skills, and a proactive mindset. Join a dynamic environment where your contributions will significantly impact the company's growth and success.

Qualifications

• Experience in customer-facing technical roles with strong communication skills.
• Ability to operate autonomously under pressure, managing multiple priorities.

Responsibilities

• Provide support to ensure all IT equipment operates optimally.
• Manage projects and supervise a team of IT technicians.
• Conduct site audits to ensure adherence to IT guidelines.

Skills

Linux/Unix System Support

MS Windows System Support

Networking (LAN/WAN, Wireless)

Routing and Switching

DNS and DHCP

Telecom Technologies (VOIP/SIP)

Project Management

Analytical Skills

Problem-Solving Skills

Customer Service

Education

Further Education in IT/ICT

Tools

Cisco LAN/WAN/Wireless

Job description

About Us:

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to ring every doorbell, every day. We want to redefine what technology can do in this region, and we’re looking for a Head of People to support our KSA operations and help us move even faster.

Role overview:

As an IT Support Engineer, you will be responsible for your site and will work closely with the business and fellow engineers to implement and maintain critical infrastructure elements, as well as provide day-to-day support to meet our current and future business needs.

Besides your daily activities, there will be opportunities to engage in projects and innovate. You will be a key part of a multinational team, delivering high-quality results and seeking continuous improvements.

Responsibilities:

1. Provide support to ensure all IT equipment and infrastructure operate optimally, meeting departmental KPIs and SLAs.
2. Manage projects across the site, collaborating with the business and engineers to implement changes supporting evolving business and IT requirements.
3. Supervise and manage a team of IT technicians, including workload management and reporting to the IT manager and regional IT management.
4. Review, revise, and execute change management requests as needed.
5. Ensure the availability and efficiency of IT equipment through continuous improvement and cost reduction initiatives.
6. Conduct random site audits to ensure adherence to company IT and Health & Safety guidelines.
7. Act as a point of contact for contractors and external suppliers, communicating technical issues and standards clearly.
8. Undertake project management and act as a single point of contact for projects, providing technical support and maintaining documentation.
9. Support site and team projects, provide technical input, and keep stakeholders informed of progress.
10. Perform ad-hoc technical requests, supporting a broad customer base.

Minimum Qualifications, Experience & Skills:

• Experience in Linux/Unix System Support.
• Experience in MS Windows System Support.
• Background in Networking, including LAN/WAN and Wireless technologies.
• Understanding of core internet technologies such as Routing and Switching, DNS, DHCP, mail transport, and the OSI Model.
• Knowledge of Telecom technologies including VOIP/SIP and mobile technologies is advantageous.
• Experience in customer-facing technical roles with strong communication skills.
• Experience supervising or leading a team.
• Project management skills and technical task execution experience.
• Strong analytical and problem-solving skills.
• Ability to operate autonomously under pressure, managing multiple priorities with professionalism and flexibility.
• Ability to develop clear documentation and willingness to learn new technologies.
• Willingness to travel up to 25%.
• Vendor certifications in Linux/Unix, MS Windows, Cisco LAN/WAN/Wireless, Telecom (VOIP/SIP), are beneficial.
• Further education in IT/ICT is preferred.
• Experience in dynamic environments with high customer service focus, Help Desk or technical support management experience.
• Ability to support Fulfillment Centre Automated Systems and coordinate IT changes with support groups.

Who will excel?

• High standards and a strong work ethic.
• Resourcefulness and a proactive approach.
• Fierce originality and adaptability.