IT Support Associate, OpsTech Solutions

Hospitable.com; Saudi Arabia; On-site; SAR 70,000 - 120,000; Full time

Job summary

An opportunity has arisen for an IT Support Associate with a leading logistics company to maintain Amazon’s tech infrastructure. The ideal candidate will support hardware, software, and network systems, ensuring operational efficiency across multiple buildings. Engaging in hands-on tasks and customer support, you'll contribute significantly to delivery performance and productivity.

Qualifications

• 1+ year of experience in a corporate IT support role.
• Hands-on familiarity with various IT hardware.
• Industry certifications such as CompTIA A+ / Network+ preferred.

Responsibilities

• Maintain and troubleshoot IT infrastructure in Amazon facilities.
• Address support tickets and on-site service requests.
• Travel regionally to resolve technical issues.

Skills

Customer-facing IT support

Troubleshooting complex IT systems

Tools

Zebra thermal printers

Windows

Mac

Linux

Job description

IT Support Associate – OpsTech Solutions

Company: Afaq - Warehouse Branch - J02

Job Type: Full-time

As an IT Support Associate, you’ll play a crucial role in maintaining and troubleshooting the tech infrastructure inside Amazon’s operational facilities. You will support hardware, software, and network systems across multiple buildings or remotely. The position involves hands-on tasks, travel within the region, and a strong customer service mindset.

• Set up, maintain, and troubleshoot IT hardware such as:
• Zebra thermal printers
• Thin clients, handheld terminals
• Scanners and desktop systems (Windows/Mac/Linux)
• Address support tickets and on-site service requests
• Train new team members in IT tools and systems
• Monitor and respond to IT incidents across multiple buildings
• Stand or walk during 10–12 hour shifts and move equipment weighing up to 49 lbs (22 kg)
• Travel locally or regionally to resolve technical issues at other Amazon sites

Basic Qualifications

• 1+ year of experience in a corporate environment supporting:
• Windows, Mac, or Linux operating systems
• Experience in troubleshooting complex, interdependent IT systems
• Hands-on familiarity with:
• Zebra thermal printers
• PCs, scanners, handheld terminals
• Thin clients

Preferred Qualifications

• Industry certifications such as:
• CompTIA A+ / Network+
• AWS certifications
• Microsoft hardware installation/repair
• Strong track record in customer-facing IT support roles
• Experience in warehouse, logistics, or fulfillment center IT environments is a plus

Why This Role Matters

This role sits at the intersection of IT operations and logistics efficiency. You’ll ensure uninterrupted system functionality across Amazon’s fulfillment infrastructure, directly affecting customer delivery performance and warehouse productivity.

Supply Chain Manager, Sub Same Day Delivery