IT Support Analyst

Maximus Gulf; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading company in the Riyadh Region is looking for an IT Support Analyst who is passionate about solving technical issues and providing excellent customer service. The role involves diagnosing hardware and software problems, maintaining IT infrastructure, and assisting users with technical issues. Join a dynamic team and contribute to optimal IT performance.

Qualifications

• Experience in diagnosing hardware and software problems.
• Ability to assist users with technical issues.

Responsibilities

• Provide first-line support for technical issues.
• Install, configure, and troubleshoot software applications.
• Monitor and maintain computer systems and networks.

Skills

Technical Support

Customer Service

Job description

Join Our Team as an IT Support Analyst!

Are you passionate about solving technical issues and providing excellent customer service? We are seeking a dedicated IT Support Analyst to join our dynamic team. In this role, you will be responsible for diagnosing and resolving hardware and software problems, assisting users with technical issues, and maintaining IT infrastructure reliability.

Key Responsibilities:

Provide first-line support for technical issues and escalate complex problems to appropriate teams.

Install, configure, and troubleshoot software applications and operating systems.

Monitor and maintain computer systems and networks to ensure optimal performance.

Respond to IT support tickets and ensure timely resolution of issues.

Assist in IT equipment procurement and inventory management.