IT Support

Duncan & Ross; Riyadh; On-site; SAR 100,000 - 150,000; Full time

Job summary

A leading company in the IT sector seeks an IT Support Specialist to ensure the smooth operation of their IT infrastructure. The role involves providing first-level technical support, troubleshooting various issues, and managing network security. Ideal candidates should have a Bachelor's degree in a related field and experience with systems maintenance and data security protocols. This position offers an opportunity to work collaboratively across multiple branches.

Benefits

Laptop/Workstation

Opportunity to collaborate with other branches

Qualifications

• Bachelors degree in computer science, Information Technology, or equivalent experience.
• Familiarity with Windows, macOS, and Linux.
• Proficiency with networking tools such as routers and switches.

Responsibilities

• Provide first-level technical support and maintain hardware/software.
• Diagnose and resolve network connectivity issues.
• Implement security protocols to protect data.

Skills

Troubleshooting

Network Management

Data Security

Documentation

Operating Systems

Remote Support

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Wireshark

SolarWinds

TeamViewer

Microsoft Remote Desktop

Microsoft Intune

SCCM

HWMonitor

CPU-Z

MemTest86

Job description

The IT Support plays a critical role in ensuring the smooth operation of the Duncan and Ross IT infrastructure. This position is responsible for providing first-level technical support, maintaining hardware and software systems, and ensuring the security and reliability of network operations. This role supports end-users by resolving technical issues efficiently and proactively contributing to the continuous improvement of Duncan and Ross IT services.

KEY RESPONSIBILITIES

• System Maintenance: Regularly updating and maintaining computer systems, ensuring that all software and hardware are functioning correctly. This includes installing updates and patches, configuring new systems, and performing routine performance checks.
• Troubleshooting: Diagnosing and resolving technical issues reported by staff members. This involves understanding a variety of issues, from network connectivity problems to software malfunctions and hardware failures.
• Support: Providing technical support to all employees, which encompasses explaining complex technical information in a comprehensible manner to non-technical staff and ensuring they can use necessary technology effectively.
• Network Management: Setting up and maintaining the organizations IT network, including managing servers, routers, switches, and other networking equipment and ensure network security and efficiency.
• Data Security: Implementing and managing security protocols to protect against data breaches and cyber threats. This entails regular security audits, enforcing security policies, and educating staff on best practices.
• Documentation: Keeping detailed records of configurations, installations, and fixes performed. Documentation helps with tracking issues, managing inventories, and training new staff.

QUALIFICATION STANDARDS, KNOWLEDGE & EXPERIENCE

• Operating Systems: Familiarity with Windows, macOS, Linux, and other operating systems, including their installation, configuration, and troubleshooting.
• Networking Tools: Proficiency with networking equipment such as routers, switches, and firewalls, along with tools like Wireshark and SolarWinds for network monitoring and troubleshooting.
• Remote Support Software: Tools like TeamViewer, AnyDesk, and Microsoft Remote Desktop to provide remote technical support.
• System Management Utilities: Use of configuration management tools like Microsoft Intune, SCCM (System Center Configuration Manager), Manage Engine, or NinjaOne for managing and automating IT infrastructure.
• Security Software: Knowledge of antivirus programs, firewalls, encryption tools, and other cybersecurity measures to protect the network and systems.
• Diagnostic Tools: Utilization of diagnostic software like HWMonitor, CPU-Z, and MemTest86 to analyze system performance and diagnose hardware issues.

EDUCATION & TRAINING

• Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience)

COMPENSATION & BENEFITS

• Laptop/Workstation.
• Opportunity to visit and collaborate with other Duncan and Ross branches.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]

People Looking for IT Support Jobs also searched