IT Supervisor

Malmaison Belfast; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global hospitality leader in Riyadh is seeking an IT Supervisor to support day-to-day IT operations. This role involves resolving IT issues for staff and guests, managing on-premise systems, and ensuring overall IT reliability. Ideal candidates will have a diploma in IT, relevant experience in hospitality tech, and strong problem-solving skills. This opportunity includes a competitive salary and benefits.

Qualifications

• Minimum Diploma in Information Technology.
• Proven relevant IT experience, ideally in the hotel industry.
• Ability to work shifts/weekends as required.

Responsibilities

• Resolve all IT issues for colleagues.
• Provide IT assistance to in-house guests.
• Support on-premise applications, systems, and networks.
• Manage daily backups of critical data.
• Maintain IT asset and software license inventory.

Skills

Problem solving

Interpersonal skills

Analytical skills

Ability to work independently

Communication skills

Education

Diploma in Information Technology

Tools

Opera PMS

Micros POS

Cisco / Aruba network hardware

Active Directory

Job description

Role: IT Supervisor

Salary:Competitive Salary & Benefits

Location: Location:Fraser Suites – Riyadh

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

The Assistant IT Manager is responsible for supporting the IT Manager in handling day-to-day IT operations. This role involves maintaining and promoting core technology standards and best practices in respect to property systems at Frasers Hospitality. The Assistant IT Manager will manage the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues, and providing resolutions to IT matters. Additionally, this position will oversee the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

What you’ll be doing as a Assistant IT Manager:

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in-house guests and events.
• Support and administer on-premise applications, systems, servers, and networks.
• Monitor the hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for tech refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.

What we’re looking for:

• Minimum Diploma in Information Technology, with proven, relevant IT experience, preferably in the hotel industry.
• Experience with Hospitality applications such as Opera PMS and/or Micros POS an advantage.
• Experience with the configuration of Cisco / Aruba network hardware an advantage.
• Familiar with Active Directory
• Able to work shifts/weekends as required.
• Organized, analytical, resourceful, meticulous and confident.
• Able to multi-task and work independently in a dynamic environment with good problem solving and decision-making skills.
• Good interpersonal and communication skills.
• Proactive, engaged and possess a positive learning attitude.
• Analytical in technical problem-solving.
• Ability and willingness to learn and support new and diverse hardware, software etc.