IT Supervisor

Hilton; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading global hospitality company, Hilton, is seeking an IT Supervisor for their Riyadh location. The role involves overseeing IT systems, providing support, resolving technical issues, and ensuring data security. Candidates should have a degree in IT and strong communication skills to enhance guest experiences.

Qualifications

• Relevant certifications in IT preferred.
• Proficiency in English to meet business needs.

Responsibilities

• Assist in maintaining hotel software and hardware.
• Resolve technical and operational problems based on user reports.
• Ensure data security aligns with standards and best practices.

Skills

Communication

Interpersonal Skills

Microsoft Office

Education

University degree in IT or related field

Job description

# IT Supervisor
Hilton Riyadh Olaya
Location: Riyadh, Ar Riyad, Saudi Arabia
Category: Hotel
Type: Full-time
Posted: Jun 23rd, 2025

Job Description

An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

As the IT Supervisor, your responsibilities include:

• Assisting the superior in maintaining hotel software and hardware.
• Resolving technical and operational problems based on user reports.
• Following the instructions of the Information Systems Manager regarding hardware and software operations.
• Performing other duties as assigned.
• Ensuring user permissions are authorized, conducting monthly audit reports, and verifying correct usage.
• Resolving guest IT inquiries to enhance guest satisfaction with minimal risk.
• Owning hotel data and ensuring timely data backups.
• Providing IT support to other Hilton hotels as needed and conducting cross-training.
• Ensuring hotel data security aligns with standards and best practices.
• Managing access controls to ensure safety and compliance.
• Conducting regular disaster recovery drills and manual procedures training.
• Identifying, evaluating, and implementing local IT solutions in coordination with the Regional Deputy General Manager.
• Adhering to hotel safety policies and emergency procedures.

Qualifications & Skills

• University degree in IT or related field, with relevant certifications.
• Proficiency in Microsoft Office applications.
• Good communication and interpersonal skills.
• Proficiency in English to meet business needs.

Hilton is a leading global hospitality company committed to delivering exceptional guest experiences. Our team members are at the heart of our success, working to create remarkable hospitality experiences worldwide.