IT Supervisor

Hilton Worldwide, Inc.; Medina; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking an IT Supervisor for the DoubleTree by Hilton Madinah. The role includes overseeing hotel IT systems, ensuring data safety, and providing support to enhance guest satisfaction. If you have a degree in IT and strong communication skills, we would love to hear from you!

Qualifications

• University degree in IT with relevant certifications required.
• Proficiency in Microsoft Office applications necessary.
• Good communication and interpersonal skills expected.

Responsibilities

• Maintain hotel software and hardware with the support of your superior.
• Resolve technical and operational problems based on user reports.
• Ensure user permissions are authorized and audit user activity.

Skills

Communication

Interpersonal Skills

Microsoft Office

Education

University degree in IT

Job description

This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes.

You have been signed out. This service is set to sign out after {0} minutes of inactivity.

Job Description

Job Number:

Work Locations

Work Locations: DoubleTree by Hilton Madinah Gate Madinah Station, Madinah Railway station is located at Al Hadra District Madinah

The IT Supervisor is responsible for implementing Information Technology in the hotel according to Hilton’s strategies, measuring IT costs, benefits, and performance, and providing this information to hotel management.

What will I be doing?

As the IT Supervisor, your responsibilities include:

• Maintaining hotel software and hardware with the support of your superior.
• Resolving technical and operational problems based on user reports.
• Following the instructions of the IT Manager regarding hardware and software operations.
• Performing other duties as assigned.
• Ensuring user permissions are authorized, auditing user activity, and ensuring proper usage.
• Addressing guest IT questions to enhance satisfaction with minimal risk.
• Owning hotel data, ensuring timely backups.
• Providing IT support to other Hilton hotels and conducting cross-training.
• Maintaining hotel data security according to standards and best practices.
• Managing access controls for safety and registration.
• Conducting disaster recovery drills regularly.
• Adhering to safety policies, emergency procedures, and protocols.

What are we looking for?

We seek an Information Systems Supervisor who:

• Holds a university degree in IT with relevant certifications.
• Is proficient in Microsoft Office applications.
• Has good communication and interpersonal skills.
• Is proficient in English to meet business needs.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value. We are committed to creating remarkable guest experiences worldwide, driven by our vision to "fill the earth with the light and warmth of hospitality." Our Team Members are at the heart of this mission!