IT Supervisor

Hilton Hotels; Medina; On-site; SAR 50,000 - 80,000; Full time

Job summary

A leading global hospitality company seeks an IT Supervisor to implement and oversee IT strategies at their hotel. The role includes maintaining software and hardware, handling technical issues, and ensuring data security and backup. Candidates should have a university degree in IT, strong communication skills, and be proficient in Microsoft Office. This position offers a chance to join a dedicated team committed to exceptional guest experiences.

Qualifications

• University degree, majoring in IT, with relevant certificate(s).
• Proficient in Microsoft Office applications.
• Good communication and interpersonal skills.

Responsibilities

• Assist superior to maintain hotel software and hardware.
• Solve technical and operational problems according to user reports.
• Ensure ownership of all hotel data and timely backups.

Skills

Good communication skills

Interpersonal skills

Proficient in Microsoft Office

Proficient in English

Education

University degree in IT

Job description

The IT Supervisor is responsible for the implementation of Information Technology in the hotel in accordance with Hilton s strategies and priorities as well as measuring Information Technology costs, benefits and performance in the hotel and providing this information to hotel management .

What will I be doing?

As the IT Supervisor, you will be responsible for performing the following tasks to the highest standards:

Assist superior to maintain hotel software and hardware.
Solve technical and operational problems according to user reports.
Follow the instructions of the IT Manager for computer technical hardware and software operations.
Perform any other reasonable duties and duties as assigned.
Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly.
Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
Provide IT support to other Hilton hotels as required and conduct IT cross-training with other hotels.
Ensure that the security of hotel data is consistent with stated standards and best practices.
Access controls are consistent with stated standards and best practices to ensure room access registration and safety.
Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.
Adhere to hotel safety policies, emergency rules and procedures.

Desired Candidate Profile

What are we looking for?

An Information Systems Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that
follow:
University degree, majoring in IT, with relevant certificate(s).
Proficient in Microsoft Office applications.
Good communication and interpersonal skills.
Proficient in English to meet business needs.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• IT Software

Keywords

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