IT Operations Manager

DISCOVERED; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in Saudi Arabia is seeking an experienced IT Operations Manager to oversee the IT infrastructure and ensure service delivery excellence. This hands-on leadership role involves managing a skilled team, implementing operational policies, and ensuring compliance with industry standards while driving continuous improvement initiatives.

Qualifications

• 7+ years of experience in IT operations.
• Proven track record in managing IT infrastructure.
• Strong knowledge of ITIL and project management methodologies.

Responsibilities

• Lead day-to-day operations of IT systems including networks and servers.
• Manage service delivery and monitor SLAs.
• Oversee incident management for timely resolution.

Skills

ITIL

Project Management

Compliance Standards

Education

Degree in IT, Computer Science, or related field

Tools

Oracle Cloud

Google Cloud

Job description

Job description

We’re looking for an experienced IT Operations Manager to lead our IT infrastructure and ensure the smooth delivery of technology services across the organization. This is a hands-on leadership role, managing a team of skilled IT professionals, driving operational excellence, and ensuring our systems are secure, efficient, and aligned with business needs.

What You’ll Do:

• Lead the day-to-day operations of IT systems, including networks, servers, storage, and telecom.

  
  

• Ensure high availability, performance, and security of our IT infrastructure.

  
  

• Manage service delivery, monitor SLAs, and drive continuous improvement initiatives.

  
  

• Oversee incident management and ensure timely resolution to minimize downtime.

  
  

• Mentor and manage a team of IT staff, supporting their development and growth.

  
  

• Collaborate across departments to support technology needs and business goals.

  
  

• Own IT operational policies, budgets, vendor relationships, and procurement processes.

  
  

• Ensure compliance with industry standards, security protocols, and regulatory requirements.

  
  

• Implement automation, monitoring tools, and process optimizations to boost efficiency.

  
  

• Provide regular reports and insights to leadership on performance, risks, and opportunities.

  
  

What We’re Looking For:

• 7+ years of experience.

  
  

• Experience with Oracle Cloud and Google Cloud

  
  

• A degree in IT, Computer Science, or a related field.

  
  

• Proven track record in IT operations management and infrastructure leadership.

  
  

• Strong knowledge of ITIL, compliance standards, and project management methodologies.

  
  

Apply Now!