IT Officer

Institución Educativa SEK; Al Wajh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A dynamic educational institution in Al Wajh, Saudi Arabia is seeking an IT Officer to ensure reliable IT functions in a newly opened school. The role involves direct technical support, managing IT infrastructure, and collaboration with school leadership. The ideal candidate will have strong practical IT experience, excellent problem-solving skills, and fluency in English, with Arabic proficiency as an advantage. This position offers a unique opportunity to shape IT systems in an innovative environment.

Benefits

Supportive SEK network

Hands-on impact on daily school life

Opportunity to build IT systems from the ground up

Qualifications

• Strong practical experience in IT support, systems administration, or technical operations.
• Confidence working in a mixed-device environment (Windows, iPads, BYOD).
• Native-level or very strong proficiency in English is essential.

Responsibilities

• Ensure the reliable functioning and maintenance of all IT infrastructure.
• Act as the first point of contact for IT issues reported by staff.
• Manage educational platforms and provide user support.

Skills

IT support

Systems administration

Problem-solving

Communication in English

Familiarity with Microsoft 365

Ability to work in a mixed-device environment

Tools

Microsoft 365

Learning Management Systems (LMS)

Student Information Systems (MIS/SIS)

Job description

Role overview

The IT Officer is responsible for ensuring that all information technology systems and infrastructure within the school function reliably, securely, and effectively on a day-to-day basis. This is a hands‑on operational role, central to the smooth running of teaching, learning, and school operations in a newly opened environment.

As a startup school, the role combines direct technical support with coordination and liaison across the wider SEK network and external providers. The IT Officer will be the sole onsite IT professional, working closely with school leadership, teaching staff, and regional IT expertise.

Key responsibilities

Core IT operations and support

• Ensure the reliable functioning and maintenance of all IT infrastructure, including networks, WiFi, servers, interactive whiteboards, printers, and shared devices
• Configure, manage, and support staff laptops (Windows environment) and ensure students’ devices can connect securely and effectively to school systems
• Act as the first point of contact for all hardware and software issues reported by staff, providing timely troubleshooting and resolution
• Provide in‑classroom and lesson‑time support when technology issues arise
• Support the use of school‑provided iPads for younger students and connectivity for BYOD environments in upper years
• Manage educational platforms, including user support and data administration

Platforms, systems, and access

• Set up, administer, and maintain Microsoft 365 accounts, permissions, and access protocols
• Support the technical setup of core school platforms, including:
  • learning management systems (LMS)
  • student information systems (MIS/SIS)
  • assessment platforms
  • safeguarding, filtering, and content‑control tools
• Ensure that all staff and students have appropriate access levels, configurations, and protections in place

Safeguarding, security, and compliance (technical aspects)

• Implement and maintain all technical aspects of online safeguarding, including filtering, monitoring, and access controls
• Support the school in meeting cybersecurity, data protection, and file‑management expectations, in alignment with SEK group standards
• Enforce password, access, and device‑use protocols as defined by school and group policy

Collaboration and coordination

• Work closely with the school’s academic and leadership teams, particularly where technology intersects with teaching and learning
• Liaise with the SEK regional IT lead and the IT officer at the sister school, adopting shared systems, practices, and configurations
• Escalate complex issues appropriately and coordinate technical resolutions, repairs, and replacements when required
• Collaborate with project, operations, or external providers as needed to ensure continuity of service

Preopening and startup phase

• Be in post by May 2026 to support the school’s preopening phase
• Support the preparation, configuration, and testing of IT systems ahead of opening, building on the established model of the sister school
• Assist with testing, piloting, and validating systems before students and staff are fully on site
• Contribute to the creation and maintenance of clear internal procedures and documentation for IT systems and support

Experience, skills, and attributes

• Strong practical experience in IT support, systems administration, or technical operations (school experience desirable but not essential)
• Confidence working in a mixed‑device environment (Windows, iPads, BYOD)
• Experience administering user accounts, permissions, and access within a Microsoft‑based environment
• Strong problem‑solving skills and a calm, solutions‑focused approach under pressure
• Able to communicate clearly and effectively with non‑technical colleagues
• Comfortable working independently while collaborating within a wider network
• Highly organized, adaptable, and comfortable operating in a developing, startup environment
• Native‑level or very strong proficiency in English is essential
• Ability to communicate in Arabic is a significant advantage

Why join us?

• A rare opportunity to build and stabilise IT systems from the ground up in a new international school
• Work within a supportive SEK network with access to shared expertise and established models
• A hands‑on role with real impact on daily school life and teaching quality
• An exceptional working environment in a purpose‑designed school within a unique community

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