IT Manager

Specialized Technical Services; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic IT Manager to lead their IT operations in Saudi Arabia. This role involves managing complex IT environments, ensuring compliance with local and international standards, and driving service excellence. The ideal candidate will foster a collaborative IT culture while overseeing vendor management, risk mitigation, and operational leadership. If you are passionate about technology and want to make a significant impact in a dynamic organization, this opportunity is perfect for you.

Qualifications

• Proven experience in managing IT services and operations.
• Strong understanding of compliance and regulatory requirements in KSA.

Responsibilities

• Implement and improve IT services following ITIL standards.
• Develop and execute IT strategy aligned with business goals.
• Manage vendor contracts and ensure compliance with standards.

Skills

ITIL 4

ISO 20000-1:2018

IT Service Management

Strategic IT Planning

Vendor Management

Risk Management

Stakeholder Communication

Education

Bachelor's Degree in Information Technology

Master's Degree in IT Management

Job description

Our Culture:

At STS, we are proud of our culture, which drives everything we do. We seek individuals who share our values and want to be part of a unique, engaging environment centered on collaboration and innovation. If you are looking for a role where you can promote engagement and excellence across teams through commitment and teamwork, and you value customer-centricity and integrity, then read on to learn how you can join the STS family.

Code of Conduct:

At STS, we strictly adhere to our code of conduct, serving as a moral compass that guides responsible behavior and ethical decision-making, fostering positive relationships and a better future. This code outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence worldwide.

All employees review, understand, confirm, and adhere to this code annually. Newly hired employees also undertake this review during onboarding.

Summary of the Role:

This IT Manager role is for a strategic, hands-on leader capable of managing complex IT environments in Saudi Arabia. The successful candidate will drive service excellence, ensure compliance with local and international standards, and foster a collaborative IT culture that aligns with business goals while protecting organizational assets.

Duties and Responsibilities:

IT Service Management (ITSM):

• Implement, oversee, and continually improve IT services following ITIL 4 and ISO 20000-1:2018 standards.
• Ensure IT services meet or surpass SLAs and support strategic objectives.
• Standardize IT services to improve efficiency and consistency across all units.

Strategic IT Planning & Operations:

• Develop and implement an IT strategy aligned with business goals and regulatory requirements in KSA.
• Lead high-level IT projects from planning to delivery, ensuring timely, within-scope, and within-budget completion.
• Collaborate with business leaders to align IT initiatives with digital transformation efforts.

Vendor and Partner Management:

• Oversee vendor selection, contracts, and performance to meet quality and compliance standards.
• Coordinate with procurement to ensure technology solutions support operational and security needs.

Risk Management and Compliance:

• Work with risk and security teams to identify and mitigate IT-related risks.
• Ensure compliance with local regulations (e.g., NCA directives) and industry standards.
• Maintain documentation for audits and compliance reviews.

Operational Leadership and Continuous Improvement:

• Manage the IT team, promoting collaboration, accountability, and ongoing improvement.
• Implement KPIs to monitor and enhance IT service performance.
• Oversee incident management, disaster recovery, and business continuity planning.

Stakeholder Communication:

• Provide updates, reports, and risk assessments to senior management and stakeholders.
• Serve as the main contact for IT issues, ensuring prompt resolution and communication.