IT Managed Services Lead — Delivery, SLAs & Leadership

Lenovo; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global tech company is seeking a Managed Services Lead based in Riyadh to oversee the delivery of high-quality IT managed services. The successful candidate will be a Saudi Arabian citizen with at least 5 years of experience in managed services and strong project management skills. Responsibilities include leading service delivery projects, managing client relationships, and ensuring operational excellence. This role is pivotal in aligning services with client expectations while fostering a culture of continuous improvement.

Benefits

Employee Assistance Program

Training for personal development

Mentorship program

Qualifications

• Saudi Arabian citizen required.
• Minimum 5 years of experience in managed services or IT service delivery.
• Proven project management experience.
• Strong understanding of IT Service Management.
• Experience managing client relationships, SLAs, and service contracts.

Responsibilities

• Lead the planning and execution of managed services projects.
• Ensure delivery of IT services in alignment with SLAs.
• Manage service contracts and client relationships.
• Oversee managed services teams' day-to-day operations.
• Drive continuous improvement in service delivery.

Skills

Project management expertise

Leadership

Client engagement

Operational excellence

Communication in Arabic

Communication in English

Education

PMP or PRINCE2 certification

ITIL v3 / v4 certification

Job description

A global tech company is seeking a Managed Services Lead based in Riyadh to oversee the delivery of high-quality IT managed services. The successful candidate will be a Saudi Arabian citizen with at least 5 years of experience in managed services and strong project management skills. Responsibilities include leading service delivery projects, managing client relationships, and ensuring operational excellence. This role is pivotal in aligning services with client expectations while fostering a culture of continuous improvement.