IT Helpdesk

CodeNinja Inc.; Riyadh; On-site; SAR 30,000 - 70,000; Full time

Job summary

Join a dynamic team at an innovative company where you will play a pivotal role in ensuring smooth IT operations. As an IT Helpdesk Specialist, you will provide essential support, from troubleshooting hardware and software issues to managing user accounts and coordinating with vendors. Your expertise will help enhance security measures and improve overall user experience. This role offers a chance to work independently while contributing to exciting technical projects. With a focus on employee well-being, the company provides excellent benefits, including health insurance and company-paid trips, making it an attractive workplace for IT professionals.

Benefits

Provident Fund

Gym Membership

Leaves as per company policy

Company-paid trips

Easy Loan Facility for Employees

Yearly increment

Health Insurance (includes spouse and parents) (up to age 80)

Qualifications

• 8+ years of experience in IT support roles with strong troubleshooting skills.
• Bachelor's degree in Computer Science or related field is required.

Responsibilities

• Monitor production scheduling and provide technical support.
• Perform preventive maintenance and configure desktop computers.
• Manage user accounts and train end-users on technology tools.

Skills

Hardware Troubleshooting

Software Troubleshooting

Technical Support

User Training

Vendor Coordination

Inventory Management

Education

Bachelor's in Computer Science

ITIL4 Certification

CompTIA A+ Certification

Job description

IT Helpdesk Responsibilities

• Production Monitoring and Technical Support:
• Monitor production scheduling, execution, and completion of jobs
• Provide technical support as required
• Preventive Maintenance and Setup:
• Perform scheduled preventive maintenance
• Set up and configure desktop computers, including software installation and hardware peripheral setup
• Repair hardware peripherals as needed
• Security Management:
• Enhance laptop security by configuring antivirus settings (port blocking, web blocking)
• Manage hardware and software security
• Troubleshooting and Maintenance:
• Troubleshoot, track, report, repair, and maintain computer equipment
• Diagnose hardware and software issues on personal computers and peripherals
• Escalate complex issues to appropriate technical resources
• Documentation and Reporting:
• Maintain up-to-date records/logs of IT tickets
• User Support and Management:
• Resolve queries independently
• Manage employee onboarding and offboarding, including user account administration
• Train end-users on technology tools and applications
• Vendor Coordination and Inventory Management:
• Coordinate with hardware and software vendors to resolve equipment and software issues
• Manage and maintain inventory of all equipment, software, and licenses
• Recommend system equipment upgrades
• Telephony and Cloud Management:
• Manage IP telephony devices
• Manage cloud storage platforms, including creating team folders
• Supervise contractors with access to create VPN accounts
• Backup and Disaster Recovery:
• Manage and maintain backup and disaster recovery systems
• Support complex technical projects

Requirements

• Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Relevant certification (e.g., ITIL4, CompTIA A+)
• 8+ years of proven experience in IT support roles
• Strong knowledge of hardware and software troubleshooting
• Excellent communication and interpersonal skills
• Ability to work independently and prioritize tasks effectively

Benefits

• Provident Fund
• Gym Membership
• Leaves as per the company policy
• Company-paid trips
• Easy Loan Facility for Employees
• Yearly increment
• Health Insurance (includes spouse and parents) (up to age 80)