IT Help Desk Coordinator

Almajdouie; Riyadh Region; On-site; SAR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to manage a dynamic helpdesk team. In this role, you will provide first-line technical support, ensuring smooth operations of hardware, software, and network systems. You will also be responsible for maintaining the Learning Management System and providing training to faculty and students. If you're passionate about technology and enjoy solving problems, this opportunity offers a chance to make a significant impact in an educational environment.

Qualifications

• Strong understanding of ITIL Framework and Ticketing.
• Proficiency in Active Directory administration environments.

Responsibilities

• Manage and coordinate helpdesk team activities.
• Provide first-line technical support for hardware and software issues.

Skills

ITIL Framework

Active Directory

Classroom Technology Support

Network Configuration

Backup Solutions

Server Hardware

Multi-tasking

Attention to Detail

Job description

• Manage and coordinate the activities of the helpdesk team.

• Respond to and resolve technical support inquiries from faculty, staff, and students.

• Provide first-line technical support for hardware, software, and network issues.

• Escalate complex issues to Level 2 for resolution.

• Track and document all support requests and resolutions.

• Manage and maintain the FIP Learning Management System (LMS).

• Provide training and support to faculty and students on LMS usage.

• Troubleshoot LMS issues and provide solutions.

• Assist in the maintenance and troubleshooting of IT infrastructure, including servers, networks, and workstations.

• Provide technical support for classroom technology, such as projectors, audio/visual equipment, and interactive whiteboards.

• Ensure the security and integrity of IT systems.

• Develop and deliver training sessions on IT systems and software.

• Create and maintain technical documentation and user manuals.

• Provide ongoing support and guidance to users.

Skills

• Ticketing System: Strong understanding of ITIL Frame work and Ticketing
• Server Administration: Proficiency in Active Directory administration environments.
• Classroom Technology Support (AV Systems, Interactive Whiteboards)
• Network Configuration and Management
• Backup & Recovery: Experience with backup solutions and disaster recovery.
• Hardware: Experience with server hardware, storage devices, and network equipment.
• Ability to manage multiple tasks and projects simultaneously.
• Attention to detail and ability to maintain system documentation