IT Help Desk Coordinator

Maximus Gulf Recruitment; Riyadh Region; On-site; SAR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Helpdesk Coordinator to manage a dynamic helpdesk team. This role involves responding to technical inquiries from faculty, staff, and students, ensuring seamless IT support for hardware, software, and network issues. The ideal candidate will also maintain the Learning Management System, provide training, and support classroom technology. Join this forward-thinking organization to enhance your skills in a collaborative environment while contributing to the efficiency of IT operations.

Qualifications

• Strong understanding of ITIL Framework and ticketing systems.
• Proficient in Active Directory administration environments.

Responsibilities

• Manage and coordinate helpdesk team activities and support inquiries.
• Provide first-line technical support for hardware and software issues.

Skills

ITIL Framework Understanding

Active Directory Administration

Classroom Technology Support

Network Configuration and Management

Backup Solutions Experience

Server Hardware Experience

Task Management

Attention to Detail

Job description

• Manage and coordinate the activities of the helpdesk team.

• Respond to and resolve technical support inquiries from faculty, staff, and students.

• Provide first-line technical support for hardware, software, and network issues.

• Escalate complex issues to Level 2 for resolution.

• Track and document all support requests and resolutions.

• Manage and maintain the FIP Learning Management System (LMS).

• Provide training and support to faculty and students on LMS usage.

• Troubleshoot LMS issues and provide solutions.

• Assist in the maintenance and troubleshooting of IT infrastructure, including servers, networks, and workstations.

• Provide technical support for classroom technology, such as projectors, audio/visual equipment, and interactive whiteboards.

• Ensure the security and integrity of IT systems.

• Develop and deliver training sessions on IT systems and software.

• Create and maintain technical documentation and user manuals.

• Provide ongoing support and guidance to users.

Skills

• Ticketing System: Strong understanding of ITIL Frame work and Ticketing
• Server Administration: Proficiency in Active Directory administration environments.
• Classroom Technology Support (AV Systems, Interactive Whiteboards)
• Network Configuration and Management
• Backup & Recovery: Experience with backup solutions and disaster recovery.
• Hardware: Experience with server hardware, storage devices, and network equipment.
• Ability to manage multiple tasks and projects simultaneously.
• Attention to detail and ability to maintain system documentation