IT Field Service Technician

Dextermind Technologies Limited; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT support company in Riyadh is seeking an experienced IT Support Specialist to provide exceptional service to clients. The ideal candidate will have over 3 years in IT support, strong communication skills, and proficiency in MS Excel. You will work collaboratively to troubleshoot hardware and software issues, while also managing multiple tasks and supporting clients on-site as needed. Join a reputable brand with great career development opportunities.

Benefits

Excellent career development opportunities

Make a positive impact in the industry

Qualifications

• 3+ years of experience in IT support or field services required.
• Hands-on experience with hardware and software troubleshooting.
• Ability to carry IT equipment weighing up to 50 lbs.

Responsibilities

• Track and report on service performance using MS Excel.
• Troubleshoot hardware and software issues for Windows and macOS.
• Manage multiple tasks with accuracy and attention to detail.

Skills

Advanced MS Excel skills

Strong troubleshooting skills

Excellent communication skills

Team collaboration skills

Tools

ServiceNow

Microsoft Office Suite

Job description

We are specializes in offering comprehensive IT support services, from Level 1 to Level 3, through a team of expert engineers available 24/7. We are dedicated to providing top-notch IT support to our clients, and we have a global presence in regions such as APAC, EMEA, and LATAM. Our localized support model ensures that we deliver tailored solutions to meet the unique needs of our clients in different regions, and we are committed to sustaining world-class IT support to help businesses thrive.

The Role

You Will Be Responsible For

• Advanced knowledge of MS Excel for tracking and reporting on service performance and incident trends.
• Strong troubleshooting skills in hardware and software for both Windows and macOS, including installation, configuration, and performance optimization.
• Excellent communication and interpersonal skills to explain technical concepts to non-technical users.
• Ability to manage multiple tasks efficiently while maintaining high levels of accuracy and attention to detail.
• Strong team collaboration skills, with the ability to work independently when needed.
• Basic knowledge of ticketing systems (e.g., ServiceNow) and IT service management (ITSM) principles.
  
  

Ideal Profile

• Must have 3+ years of experience in IT support, field services, or a related role.
• Hands-on experience with Microsoft Office Suite, especially MS Excel (creating reports, working with formulas and data analysis) and PowerPoint.
• Solid experience with troubleshooting hardware and software issues in a professional setting, specifically in both Windows and macOS environments.
• Ability to carry and transport IT equipment weighing up to 50 lbs as needed for installations, repairs, and asset management activities.
• Ability to perform physical tasks such as lifting, moving, and setting up hardware and peripherals.
• Willingness to work flexible hours or be on-call for emergency support.
• Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
• Good understanding of the local work culture and ability to be a people person.
  
  

What's on Offer?

• Join a well known brand within Telecommunications
• Excellent career development opportunities
• Opportunity to make a positive impact