IT Desktop Support Engineer (Backfill / Secondary Support)

SkySys; Jeddah; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading IT firm is seeking an IT Desktop Support Technician in Jeddah, Saudi Arabia. Responsibilities include troubleshooting hardware and software issues and supporting IT infrastructure. Candidates should have an Associate Degree in Electronics, CompTIA A+ Certification, and at least 1 year of relevant experience. Strong customer management skills are essential. This role is onsite with opportunities for long-term contract.

Qualifications

• Minimum 1+ year of experience providing IT infrastructure field support.
• Vendor certifications from OEMs (Dell, Toshiba, Lenovo) are a plus.
• Experience with ticketing tools is required.

Responsibilities

• Provide IT infrastructure field support troubleshooting hardware and software.
• Install, troubleshoot and fix desktops and laptops.
• Lift and move computer equipment weighing up to 50 lbs.

Skills

IT infrastructure field support

Troubleshooting hardware

Operating system issues

Desk-side PC break/fix support

Strong oral and written communication

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Overview

Job Title : IT Desktop Support Technician

Job Type & Location : Onsite || 20th floor, The Headquarters Business Park, 7355, 2432 Al Kurnaysh Br Rd, Ash Shati District, Jeddah 23511, Saudi Arabia | Long-term contract

Responsibilities

• Provide IT infrastructure field support, troubleshooting hardware, software, and operating system issues without impacting hardware warranty or customer security compliance requirements.
• Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals and desktop applications.
• Maintain basic knowledge of enterprise LAN and WAN setups; perform smart-hand activities under instruction-based requirements at sites.
• Lift and move computer equipment weighing up to 50 lbs.
• Provide desk-side PC break/fix support and basic administration of Windows OS and macOS/Linux OS (preferred).
• Use TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware (monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels) under Smart Hands capability.
• Troubleshoot system and network issues using deductive reasoning and resolve end-user network cabling problems.
• Analyze recurring issues and develop preventive actions; participate in problem management.
• Communicate effectively with clients and management; maintain excellent written and verbal communications.

Qualifications

• Associate Degree in Electronics and CompTIA A+ Certification (preferred).
• Vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) (if applicable).
• Experience with ticketing tools (ServiceNow, Remedy, etc.).
• Minimum 1+ year of experience providing IT infrastructure field support.

Non-Technical Skills

• Good customer management skills; strong oral and written communication.
• Ability to interact with customers at different levels; work independently or as part of a team.
• Driven, result-oriented, and passionate about the work; able to complete tasks with minimal supervision.
• Ability to work flexible schedules.