IT Asset Management (HAM)

DXC Technology Inc.; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

At a leading technology firm, we are seeking experts in Microsoft Endpoint Manager/Intune. The role involves managing device policies, resolving service requests, and driving collaborative efforts for compliance and modern management. Strong candidates will possess a robust IT background, particularly in cloud technologies and scripting.

Qualifications

• Minimum 5 years in IT, with 3-5 years in Endpoint Manager/Intune.
• Hands-on experience in Intune design and implementation.
• Good understanding of network infrastructure and cloud technologies.

Responsibilities

• Resolve issues independently and manage incident requests.
• Deploy and monitor applications in Intune.
• Troubleshoot device management issues for Microsoft and Apple devices.

Skills

Incident management

Service request handling

Strong technical skills

Communication skills

Presentation skills

Patch Management

Scripting

Troubleshooting

Tools

Microsoft Endpoint Manager

Intune

ServiceNow

Azure AD

Jamf

Job description

Job Description:

• JD: SCCM+MDM - JL4.1

Responsibilities:

• Working knowledge of MECM/SCCM (versions 1611/1706/1806/2107), CB, DXCCAE, or SM 9, ServiceNow.
• Proven knowledge of incident management and service request handling. Ability to resolve issues independently.
• Strong technical, communication, and presentation skills.
• Patch Management/ADR, O365 Patch management, Windows updates/In-place upgrade.
• Knowledge and troubleshooting of PXE and OS issues.
• Understanding of operating system concepts and upgrades.
• Knowledge of packaging processes and scripting.
• Familiarity with compliance and vulnerability management processes.
• Cloud management gateway concepts and implementation.
• Application deployment and monitoring.
• MECM server upgrade, backup, and restore.
• Experience with troubleshooting Intune, Microsoft Endpoint Management, MAM & MAM-WE issues.
• Knowledge of DEP, APNS, VPP, ABM, and managing Android, iPhone, and Mac devices in Intune.
• Experience with co-management environments.
• Knowledge of cloud, especially related to Intune.
• Expertise in handling Intune MDM console, device OS breakups, compliance, passcode policies, ownership, and last seen breakups.
• Knowledge of Windows Autopilot, update rings, SCEP, PKCS.
• Application deployment and troubleshooting for MDM and Windows 10 devices.
• Basic knowledge of Azure AD and hybrid MDM/modern management of Windows 10 devices.
• Knowledge of Jamf is an added advantage.

Desired Skills and Qualifications:

• Minimum 5 years in IT, with 3-5 years in Microsoft Endpoint Manager/Intune.
• Knowledge of Microsoft Intune architecture, deployment, and management of hybrid environments.
• Experience in documentation, architecture, design, deployment, and testing documents.
• Hands-on experience in design and implementation of Intune and related technologies.
• Experience with co-management, compliance policies, conditional access, role-based access control.
• Knowledge of PowerShell scripting.
• Nice to have: experience with Microsoft Defender, Azure, Windows Servers, application signing, provisioning.
• Good communication skills, network infrastructure understanding, knowledge of Microsoft Power Platform & PowerBI, cloud technologies, problem-solving skills, and ability to work independently and in teams.

At DXC Technology, we value strong connections and community. Our work model emphasizes in-person collaboration with flexibility for wellbeing and productivity. We are committed to an inclusive environment.

Beware of recruitment fraud. DXC does not make employment offers via social media or ask for payments or equipment purchases from applicants.