The Internal Auditor - Operations performs independent risk-based operational audits across the organization in alignment with the Internal Audit Charter methodology and IIA Standards IPPF. The role assesses governance risk management internal controls and policy regulatory compliance across end-to-end operational activities hubs logistics fleet gateways customer service cash COD and technology systems
Responsibilities
- Audit Planning and Preparation
- Research operational areas map process flows risks participate in pre-audit meetings draft risk-and-control matrices and establish sampling strategies
- Shipment and Process Assurance
- Audit full end-to-end logistics processes booking sorting linehaul delivery POD returns and evaluate custody scan sequence timestamps and seal controls
- Cost Productivity and Asset Reviews
- Assess operational efficiency drivers manpower route vehicle utilization fleet maintenance facility costs and evaluate vendor outsourced courier compliance against contracts and SLAs
- Cash COD and Revenue Controls
- Test courier debriefs COD collection reconciliation billing accuracy and system inputs to prevent revenue leakage loss or unsupported write-offs
- Data Analytics and Systems Assurance
- Use Excel Power BI or analytical software to test 100 data populations detect anomalies overrides and verify core operational system integrity
- Safety Security and Compliance
- Review facility fleet security CCTV safety protocols regulatory permits and incident escalations
- Testing and Documentation
- Execute testing maintain evidence-backed working papers and expand sample sizes when control failures are detected
- Reporting and Recommendations
- Draft clear audit observations establish root causes assign risk ratings and propose practical corrective action plans
- Action Follow-Up
- Verify and test management closure evidence before signing off on resolved findings
Key Role Boundaries and Escalation
- Independence: Must remain objective and disclose any conflicts of interest or past operational roles immediately
- Immediate Escalation: Suspected fraud theft deliberate control bypass major shipment cash loss or severe safety regulatory breaches must be escalated immediately
- Formal Investigations: The auditor must not conduct formal fraud misconduct investigations unless explicitly assigned under the formal investigation procedure
Decision Rights
- Category Scope May Decide: Day-to-day audit execution sample selection evidence requests routine walkthrough scheduling and initial working paper drafts
- May Recommend: Scope expansion control improvements finding risk ratings procedure changes and fraud referrals
- Requires Approval: Audit scope objective changes final audit reports ratings external disclosures and formal finding closures
- Must Not Decide: Operational policies process ownership control design operation risk acceptance vendor selection or disciplinary actions
Key Performance Indicators (KPIs)
- Audit Delivery – 20 – Complete 95 of assigned audit tasks and milestones by scheduled target dates
- Working-Paper Quality – 15 – Achieve 95 compliance with audit documentation standards
- Finding Evidence – 15 – 100 of reported observations backed by traceable verified evidence
- Reporting Timeliness – 15 – Draft observations submitted within agreed engagement deadlines
- Critical Escalation – 10 – Escalate 100 of validated critical risks fraud indicators within 1 working day
- Follow-Up Verification – 10 – Complete 95 of assigned management action verifications on schedule
- Data Analytics Usage – 10 – Apply analytics data testing in 80 of audits with available data
- Professional Development – 5 – Complete minimum 40 hours of relevant training annually
Bachelor s degree in Internal Auditing, Accounting, Finance, Supply Chain, Logistics, Business, or Engineering.
Certifications: CIA (or in-progress), CFE, CRMA, CPA/ACCA, or ISO Lead Auditor preferred.
Experience: Minimum 3+ years in internal audit, operational audit, risk, or compliance. Experience in logistics, transport, supply chain, or e-commerce is strongly preferred.
Technical Skills: Strong proficiency in Excel; experience with Power BI, SQL, or audit management software is an advantage.
Key Competencies: Professional scepticism, evidence-based judgment, root-cause analysis, concise report writing, and stakeholder communication.