Integration Specialist

Ninja; Riyad Al Khabra; On-site; SAR 200,000 - 300,000; Full time

Job summary

A technology company is looking for a detail-oriented Integration Specialist to optimize system connectivity between internal tools and partner restaurant systems. The successful candidate will manage API integrations, document workflows, and collaborate with multiple teams to improve operational efficiency. Must have strong experience in system integration and API management. This role is pivotal in reducing cancellation rates for integrated restaurants and ensuring reliability in operations.

Qualifications

• Strong experience in System & Software Integration.
• Proficiency in API Management (REST, webhooks).
• Hands-on experience with POS & Delivery App Integrations.
• Knowledge of workflow automation tools (Zapier, Mulesoft, Workato).
• Solid troubleshooting and technical support abilities.

Responsibilities

• Manage and maintain integrations between internal systems and partners.
• Work with teams to define integration requirements.
• Document workflows and perform troubleshooting.
• Lead testing with vendors and partners.
• Monitor performance for compliance and reliability.

Skills

System & Software Integration

API Management (REST, webhooks)

POS & Delivery App Integrations

Workflow Automation tools (Zapier, Mulesoft, Workato)

Technical troubleshooting and support

Data consistency and process optimization

CRM, ERP, logistics systems

Communication and stakeholder management

Job description

Ninja is seeking a detail-oriented and tech-savvy Integration Specialist to manage and optimize system connectivity between internal tools, third-party platforms, and partner restaurant systems. The ideal candidate will have strong experience in API integrations, POS connectivity, workflow automation, and technical troubleshooting, with a proven ability to enhance operational efficiency and reduce cancellation rates across integrated restaurants.

Requirements

• Manage and maintain integrations between internal systems, third-party platforms, and restaurant partner tools including POS systems and delivery applications.
• Work closely with Operations, IT, and Product teams to define integration requirements and deliver scalable, reliable technical solutions.
• Document integration workflows and perform ongoing troubleshooting to ensure accurate data flow and efficient automated processes.
• Lead integration testing with vendors, partner restaurants, and external technology providers.
• Monitor integration performance to ensure stability, reliability, and compliance with industry standards.
• Identify root causes of technical issues and implement enhancements to improve restaurant performance and reduce cancellation rates.
• Communicate with vendors, partners, and internal teams to coordinate system updates, integrations, and issue resolution.

Required Skills & Qualifications

• Strong experience in System & Software Integration
• Proficiency in API Management (REST, webhooks)
• Hands-on experience with POS & Delivery App Integrations
• Knowledge of workflow automation tools (Zapier, Mulesoft, Workato)
• Solid troubleshooting and technical support abilities
• Strong understanding of data consistency, process optimization, and system reliability
• Experience working with CRM, ERP, logistics, or restaurant systems
• Excellent communication and stakeholder management skills
  

Additional Strengths

• Strong analytical and problem-solving skills
• High attention to detail
• Ability to work cross-functionally across operations, tech, and product teams
• Performance-driven, with a focus on reducing failures and cancellations for integrated restaurants