Installation Quality Specialist

Responsibilities:

1. Ensure adequate installation competence coverage across our installation network (3PLs, After Sales Technicians) through e-learning certifications, training classes, and on-the-job coaching.
2. Verify the cascading and implementation of company D&I Guidelines and Protocols (e.g., fixing requirements) within the network.
3. Monitor market feedback (NPS, FFM, Snagging) to identify failures in the delivery and installation processes; propose and implement solutions, escalating critical issues to HQ Quality and Logistics Departments.
4. Conduct quality audits on installations to ensure strict adherence to company D&I protocols by logistics partners.
5. Ensure the correct usage and adoption of the company Installation Form across all installation processes.
6. Perform audits to verify that products requiring fixing are properly installed according to specifications.
7. Assess compliance of logistics partners with HSE requirements and contractual obligations regarding certifications.
8. Manage the Snagging Process, including work order analysis, root cause identification, and problem-solving activities.
9. Oversee cost allocation related to installation failures and corrective actions.
10. Prepare and share periodic reports with Country Managers and HQ to monitor Quality D&I KPIs and drive continuous improvement.

Minimum Requirements:

1. Bachelor’s degree in Engineering, Logistics, Quality Management, or a related field.
2. Minimum of 3-5 years of experience in after-sales, installation quality management, or logistics operations.
3. Strong technical knowledge of products, with experience in after-sales service preferred.
4. Proven ability to analyse and interpret data to drive quality improvements.
5. Advanced proficiency in Microsoft Excel and experience working with ERP/CRM tools.
6. Solid understanding of Lean/Total Quality methodologies, including PDCA principles.
7. Excellent communication and stakeholder management skills.
8. Strong problem-solving mindset with the ability to handle complex projects.
9. Technology-savvy with an aptitude for process automation and digital tools.