Installation & Delivery Specialist

Who Are We

We Are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.

The Job in a Nutshell

The Senior Software Engineer - Backend will be contributing to both fintech solution design and architecture to become part of our global expansion. This role will be working with some of the finest Software Engineers in the region, fostering our Foodics Pay fintech solution.

What You Will Do

1. Deliver a world-class service for new and existing clients.
2. Handle customer needs at their locations for all Foodics Services, RMS, Pay, Online.
3. Visit clients' sites and ensure the quality of services.
4. Handle location-specific onboarding, installations, training, replacements, and support requests.
5. Work with other departments on clients' escalated tickets to deliver on-demand support.
6. Handle requests on-demand and within the company's SLA.
7. Work closely with outlet teams and operations for clients' on-demand and general support requests.

What Are We Looking For

1. Diploma/Bachelor's Degree in Networking, Computer Information System, or Computer Science.
2. 0-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products experience.
3. Knowledge in software, networking, and POS systems.
4. Comfortable handling a high volume of requests and calls received on our unified number.
5. Flexible to deliver work outside of working hours/Public Holiday calls and visits.
6. High problem-solving skills - able to identify problems and find solutions.
7. Comfortable in English and Arabic - communicating with confidence.
8. Good command of MS Office Applications - Excel in particular.
9. Must have a valid driving license and own a car to be used for business requirements such as installation, site visits, training requests, etc.

Who Will Excel

1. Knowledge of Networking, POS, ERP systems is a plus.
2. Experience with escalation ticket handling and CRM is a plus.

What We Offer You

We believe you will love working at Foodics!

1. We offer highly competitive compensation packages, including bonuses and the potential for shares.
2. Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
3. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
4. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
5. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.