Inside Sales Account Executive

Lucidya; Saudi Arabia; On-site; SAR 149,000 - 225,000; Full time

Job summary

A leading AI-powered customer experience firm in Saudi Arabia is seeking an Inside Sales Account Executive. This role involves engaging with inbound leads, conducting discovery calls to understand client needs, and maintaining records in HubSpot CRM. Candidates should have strong communication skills and the ability to thrive in a dynamic environment.

Qualifications

• Experience in sales or customer engagement roles is a plus.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment.

Responsibilities

• Engage with inbound leads promptly and professionally.
• Conduct discovery calls to uncover the prospect's business context.
• Maintain accurate records in HubSpot CRM.

Skills

Lead qualification

Communication skills

CRM management

Tools

HubSpot CRM

Job description

Overview

Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

Role

We are seeking a highly motivated Inside Sales Account Executive to qualify and nurture inbound leads generated through our website, marketing campaigns, and events. As the first point of contact for many of our potential customers, you will play a critical role in engaging prospects early in their buying journey, understanding their needs, and preparing them for successful conversations with our sales team. This role is essential to keeping our sales pipeline healthy, focused, and filled with high-quality opportunities.

Responsibilities

• Engage with inbound leads promptly and professionally, assessing their fit based on Lucidya’s Ideal Customer Profile (ICP) and qualification criteria.
• Conduct concise discovery calls to uncover the prospect’s pain points, business context, and potential use cases.
• Book qualified meetings and pass them to the appropriate Account Executive, ensuring complete and clear context is documented.
• Maintain up-to-date, accurate records in HubSpot CRM, including detailed lead notes, statuses, and activity logs.
• Respond to all inbound leads within agreed timeframes to maximise conversion rates.