Infrastructure Lead

Telenoc Group; Saudi Arabia; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company seeks an Infrastructure Support Lead Analyst to design and maintain SAP infrastructure. This role involves providing leadership to a technical team, ensuring operational support, and developing processes for effective service delivery. Ideal candidates will have a strong background in IT and infrastructure management, complemented by relevant certifications.

Qualifications

• 5-7 years experience managing large infrastructure setups.
• 3 years professional experience in infrastructure and technical operations.
• Communication capabilities in Arabic and English.

Responsibilities

• Lead and support the Infrastructure Services team.
• Design, build, and support server and network infrastructure.
• Monitor alerts, tickets, and ensure timely completion of tasks.

Skills

Network protocols and architectures

Team collaboration

Analytical skills

Clear communication

Education

Bachelor's Degree in Computer Science

CCNP Certification

CCNA Certification

ITIL V3 Certification

Job description

Locally available candidates only apply for this job

Infrastructure Support Lead Analyst to design, maintain, support, and scale the SAP infrastructure. To guide, coach and facilitate a team of experts and contribute to the infrastructure support services. The position is part of a team of infrastructure engineers consisting of excellent technical skills in several domain competencies.


Responsibilities
Provide day-to-day leadership to the Infrastructure Services team.
Design, build, and support the server and network infrastructure.
Provide operational support of the SAP architectures
Work with engineers and developers to define provisioning, configuration, protocol support, and security for infrastructure.
Maintain stability of the infrastructure as new products and services are introduced.
Develop, mentor and train staff; seek to improve processes and procedures with the goal of delivering the highest level of services to customer
Develop, document, implement and maintain processes and procedures for the day-to-day operations and the integration of new services;
Promote a strong culture committed to service quality through the successful execution of repeatable, well-designed processes.
Monitor the status of alerts, tickets and processes to ensure tasks are being completed timely;
Communicate policy and procedural changes;
Make recommendations for changes and improvements and communicate to senior management
Meet and/or exceed and maintain service levels as assigned by management.
Provide technology direction so that project services are highly available, efficient, and operable with acceptable performance.
Solve business needs with technology by evaluating different technology options and vendor products.
Report to the incident / problem management trends identified through analysis of historical outages, and use these trends to identify and implement changes to resolve potential future issues before they occur
Work with service providers to identify process / tools to enhance end user experience of the service
Manage high severity outages through standard ITIL processes until resolution
Knowledge sharing through presentations etc. to fellow members of the team
Infrastructure technology generalist with subject matter expert (SME) of several technologies within an infrastructure environment consisting of: operating systems, storage, virtualization, networks, heterogeneous computing devices and information security.
Proficiency as systems administrator for dedicated technologies and escalated support.
Analyze, dissect and re-engineer existing solutions with a focus on elevating efficiency and increasing performance

Job Requirements:
Education:
Bachelor's Degree in Computer Science, Information Management or other technical / IT field.
CCNP, CCNA Certification
ITIL V3 Certification is plus.
Communication capabilities in Arabic and English languages.

Relevant Experience:
5-7 years experience proven technical experience on managing large infrastructure setup
3 years of professional experience in infrastructure and technical operations.

Skills Requirements:
Good understanding of network (LAN/WAN) protocols and architectures
Ability to communicate at all levels of an organization
Ability to provide clear thinking during high severity, high impact outages
Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources
Strong analytical skills
Internal Cross Working Relations :
Different domain teams like Change Management, Release Management, Security Management etc.

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