Infrastructure Engineer

InterSystems; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

InterSystems seeks junior and senior systems engineers to deliver hosted or managed services with high availability, performance, and security. The role spans deployment, operations, and customer collaboration, offering exposure to Cisco UCS, VMware, Linux, Windows AD, scripting and ITIL processes.

Join a global team focused on scalable hosting platforms, automation, and continuous improvement, including 24x7 on-call support and cross-functional collaboration to meet evolving client needs.

Qualifications

• Hands-on experience with data center hosting infrastructure and Cisco UCS blades.
• Experience with EMC Unity, Data Domain, Avamar.
• Cisco networking, F5, DNS load balancers, and AD/Windows mix.
• VMware deployment and Linux administration in enterprise environments.

Responsibilities

• Design cage/rack/server layouts with partners to support existing and forecasted solutions.
• Design solutions with engineering teams to maximize performance and operability of hosted solutions.
• Lead or participate in provisioning and deployment of hosting equipment, including hands-on build and configuration.
• Deploy new applications/changes with documentation and monitoring integrated into operations.
• Perform hardware qualification testing on new platforms for production deployments.
• Coordinate pre-operational sign-offs to meet performance targets (security, availability, response times).
• Troubleshoot integration issues.
• Consult with stakeholders on delivering hosted solutions.
• Hands-on administration and maintenance of hosted infrastructure (firewalls, switches, servers, storage).
• Define/monitor ITIL-based processes and ensure smooth integration with wider company processes.
• Define/monitor metrics for high availability and service delivery.
• Provide 24x7 on-call support and deploy approved changes.
• Automate hosting-related processes with deployment, inventory, security scanning, and reporting.

Skills

Server hosting infra

Cisco UCS blades

VMware

Linux administration

Windows AD

Scripting

ITIL

Customer service

Troubleshooting

On-call support

Tools

EMC Unity

Data Domain

Avamar

Cisco Nexus 7000/9000

ASA Firewall

F5 LTM

DNS load balancers

Nagios

Cacti

Puppet

Red Hat Satellite

PowerShell

Ansible

Python

Job description

Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting‑related equipment, including hands‑on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre‑operational sign‑offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands‑on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.) including pro‑active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL‑based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly‑available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on‑call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting‑related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• Strong hands‑on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades
• Hands‑on storage/SAN deployment and (ideally) management experience with EMC Unity, Data Domain, Avamar. Dell D?
• Hands‑on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains and contexts. Active Directory/Windows – More Linux > Windows
• Hands‑on VMware deployment and management experience with VMware 6.x/7.x 8
• Hands‑on Linux deployment and management experience with RHEL 7.x
• Hands‑on Windows domain and AD management experience
• Strong troubleshooting skills
• Strong scripting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next‑generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third‑party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI‑related tools or other technology‑connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.