Information Technology Specialist - (Pre-Opening)

Ihgarmyhotels; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player seeks an Information Technology Specialist to enhance its luxury hotel experience. This role involves maintaining IT infrastructure, providing technical support, and managing AV equipment for events. You'll collaborate with various departments to ensure seamless operations and contribute to a high standard of service. Ideal candidates will have a background in hotel administration and experience in a similar role within an international luxury hotel chain. Join a team that values flexibility, teamwork, and personal growth in a collaborative environment.

Benefits

Competitive Salary

Room Discounts

Full Uniform

Comprehensive Training

Wellbeing Support

Qualifications

• 2-3 years in a similar IT role, preferably in a luxury hotel.
• Experience with IT infrastructure and network management.

Responsibilities

• Maintain IT infrastructure, ensuring systems function properly.
• Provide technical support to staff and guests for IT issues.

Skills

IT Infrastructure Management

Technical Support

Network Management

AV Equipment Management

Security Management

Software Updates

Inventory Management

Project Management

Education

Bachelor’s degree in Hotel Administration

Higher education qualification in Business Administration

Tools

Audio-Visual Equipment

Network Monitoring Tools

Job description

# Information Technology Specialist - (Pre-Opening)
Hotel Brand: InterContinental
Location: Saudi Arabia, Hanak
Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511
Job number: 144901

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InterContinental Hotels & Resorts has delighted luxury travelers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travelers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Day to Day

System Maintenance: Regularly checking and maintaining the hotel's IT infrastructure, including servers, networks, and computer systems, to ensure they are functioning properly.

Technical Support: Providing technical support to hotel staff and guests, addressing any IT-related issues they may encounter, such as connectivity problems, software issues, or hardware malfunctions.

AV Equipment Management: Setting up, operating, and maintaining audio-visual equipment for events, conferences, and meetings. This includes projectors, sound systems, microphones, and video conferencing tools.

Network Management: Monitoring and managing the hotel's network to ensure reliable and secure internet access for guests and staff. This includes troubleshooting network issues and optimizing network performance.

Software Updates: Installing and updating software on hotel computers and devices to ensure they are running the latest versions and are secure from vulnerabilities.

Security Management: Implementing and maintaining IT security measures to protect the hotel's data and systems from cyber threats. This includes managing firewalls, antivirus software, and data encryption.

Inventory Management: Keeping track of IT and AV equipment inventory, ensuring that all necessary equipment is available and in good working condition.

Training: Providing training to hotel staff on the use of IT and AV equipment, as well as best practices for IT security and troubleshooting common issues.

Collaboration: Working closely with other departments, such as the events team, to ensure that all technological needs for events and conferences are met.

Documentation: Maintaining detailed records of IT and AV equipment, network configurations, and any technical issues or resolutions. This helps in troubleshooting future problems and planning for upgrades.

Project Management: Leading or participating in IT projects, such as system upgrades, new software implementations, or network expansions, to improve the hotel's technological capabilities.

These activities help ensure that the hotel's IT and AV systems are reliable, secure, and capable of meeting the needs of both guests and staff.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration

Two to Three years’ prior tenure in a similar role

International luxury hotel chain background

GCC exposure

English Fluency is required

Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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