Information Technology Specialist

iHR (International Human Resources); القصيم; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading human resources firm in Al-Qassim, Saudi Arabia is seeking an IT Support professional responsible for diagnosing and resolving hardware and software issues. You will provide support across operating systems and applications, document solutions, and train staff on best practices. Ideal candidates should have proven experience in IT support and strong technical knowledge. This role offers a challenging environment with opportunities for professional growth.

Qualifications

• Proven experience in IT support or Helpdesk.
• Strong knowledge of operating systems and network maintenance.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond to support requests via phone, email, or ticketing system.
• Diagnose and troubleshoot technical issues.
• Install and configure hardware and software.

Skills

Technical support experience

Communication skills

Problem-solving skills

Tools

Windows

macOS

MS Office

Job description

Job Summary:

Responsible for providing technical support to end-users, diagnosing and resolving hardware, software, and network issues, as well as maintaining IT systems to ensure smooth business operations.

Key Responsibilities:

• Respond to support requests via phone, email, or ticketing system.
• Diagnose and troubleshoot technical issues (hardware, software, network).
• Install and configure computer hardware, software, and applications for new users.
• Maintain and support desktops, laptops, printers, and local networks (LAN/WAN).
• Provide support for operating systems (Windows, macOS) and office applications (MS Office, email).
• Document issues and solutions to improve support processes.
• Collaborate with IT teams to resolve complex technical problems.
• Train and guide staff on best practices for using IT resources.

Requirements:

• Proven experience in IT support or Helpdesk.
• Strong knowledge of operating systems, networks, and hardware maintenance.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and handle multiple tasks.