Information Technology Service Delivery Manager

Confidential; معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading consulting firm is seeking an IT Shared Services Transition Consultant in Dammam, Saudi Arabia. The role involves organizational design, strategy development for shared services, and project management. Candidates should have over 10 years of experience in shared services and transformation programs, proficient in tools like ServiceNow and SAP. This position offers a long-term contract with opportunities for extension.

Qualifications

• 10+ years of experience in shared services and transformation programs.

Responsibilities

• Design target operating model, map current vs. future roles.
• Develop and implement shared services models and service catalog.
• Plan and lead service transition initiatives with timelines and milestones.
• Lead organizational change activities and manage stakeholder engagement.
• Analyze and improve service delivery processes with Lean Six Sigma.
• Utilize digital tools to track transitions and manage workflows.

Skills

Organizational Design

Shared Services Strategy

Project Management

Change Management

Business Process Optimization

Stakeholder Engagement

Tools

ServiceNow

SAP

Power BI

Excel

Job description

Overview

• Position: IT Shared services Transition Consultant.
• Location: Dammam, Saudi (Onsite)
• Duration: 12+ months (Long-term extensions)

Responsibilities

• Organizational Design & People Transition: Design target operating model, map current vs. future roles, assess people impact, and manage workforce redeployment or reskilling plans.
• Shared Services Strategy: Develop and implement shared services models (centralized, federated), define service catalog, SLAs, governance, and operating frameworks.
• Project & Transition Management: Plan and lead service transition initiatives, including timelines, milestones, risk mitigation, and cross-functional coordination.
• Change Management & Communication: Lead organizational change activities, manage stakeholder engagement, and implement structured communication and training plans.
• Business Process Optimization: Analyze, map, and improve service delivery processes using methodologies such as Lean Six Sigma.
• Digital Tools & Platforms: Utilize tools like ServiceNow, SAP, Power BI, and Excel to track transitions, visualize data, and manage workflows effectively.
• Stakeholder Engagement: Manage expectations and alignment across business units, HR, legal, IT, and executive leadership.

Qualifications

• Certifications & Qualifications: 10 years of experience in shared services and transformation programs.