Information Technology Operations Manager

Abdul Latif Jameel United Finance; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Operations Manager to oversee the management and maintenance of critical applications. This role is pivotal in ensuring the availability, performance, and security of financial systems to support business operations effectively. The successful candidate will lead a dedicated team, develop strategic plans, and implement security measures to protect data integrity. With a focus on service delivery and stakeholder communication, this position offers a dynamic environment where your expertise will drive operational excellence. If you are passionate about IT operations and looking to make a significant impact, this opportunity is for you.

Qualifications

• 8+ years of experience in applications operation or system administration.
• Strong background in IT operations management and risk management.

Responsibilities

• Lead and manage the applications operation team for optimal performance.
• Oversee day-to-day IT operations ensuring reliability and performance.

Skills

IT Operations Management

Risk Management

Service Level Agreements (SLAs)

Change Management

Stakeholder Communication

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Job description

About Us

Abdul Latif Jameel United Finance Company is a closed joint stock company licensed by the Saudi Central Bank (SAMA) to work in financial leasing, productive assets financing, consumer products financing, and real estate financing. ALJUF works on providing multiple financing options for individuals and SMEs, including but not limited to: Cash financing, all kinds of cars, heavy equipment, and household and electronic appliances, in addition to real estate financing through various financial solutions approved by the Company’s Shariah committee, such as financial leasing, Murabaha, and Tawarruq through our branches’ network widespread across the Kingdom. The Company pays special attention to supporting entrepreneurs through Bab Rizq Jameel Financing programs and seeks to be the top financing destination for small and medium enterprises.

Job Purpose

The IT Operations Manager will be responsible for overseeing the management and maintenance of critical applications, ensuring their availability, performance, and security to support business operations effectively.

Key Duties and Responsibilities

Key Accountabilities & Activities

• Lead and manage the applications operation team.
• Develop and implement strategic plans, goals, and objectives for IT operation, aligning with business priorities and objectives.
• Manage and administer enterprise-level applications, including installation, configuration, monitoring, troubleshooting, and maintenance, ensuring optimal performance, reliability, and availability
• Develop and maintain documentation, including system configurations, standard operating procedures (SOPs), and knowledge base articles, to support ongoing operations, troubleshooting, and knowledge transfer.
• Services and Applications Monitoring to assure service and Business continuity
• Risk Management and Security: Operation Manager is responsible for managing risks associated with IT operations. This includes implementing appropriate security measures, disaster recovery plans, and business continuity strategies to protect the organization's data and systems from cyber threats and other potential risks
• Provide regular updates and reports to senior leadership on the performance, health, and status of critical applications, highlighting key metrics, issues, and trends, and recommending improvements and optimizations.
• IT Operations Management: Oversee the day-to-day operations of the IT department, ensuring the availability, reliability, and performance of critical financial systems and applications.
• Service Delivery: Ensure the delivery of IT services in accordance with agreed-upon service level agreements (SLAs) and customer expectations, with a focus on maintaining high availability and data integrity.
• Change Management: Establish and enforce change management processes to ensure controlled and efficient implementation of system changes, upgrades, and deployments, while minimizing risks to financial operations.
• Stakeholder Communication: Communicate effectively with stakeholders, including finance professionals, compliance officers, auditors, and regulators, to understand their requirements, address concerns, and provide updates on IT operations and projects.
• Documentation and Reporting: Maintain accurate documentation of financial systems, processes, and procedures.
• Generate regular reports on operational performance, incidents, and compliance-related activities.

Job Requirements

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Work Experience

• 8+ years of experience in applications operation, system administration, or related roles