GENERAL DESCRIPTION OF THE JOB:
The Systems Manager is responsible for overseeing the stability, security, and efficiency of NAQUA’s IT Information Systems, ensuring seamless operations across corporate offices, remote sites, cold stores, retail locations, and work-from-home environments. This role involves managing a large-scale hybrid IT environment, including Windows and Linux systems, Active Directory, Azure Hybrid Cloud, Microsoft 365, networking (UBNT), CCTV, IoT solutions, and enterprise security systems.
DETAILED RESPONSIBILITIES
IT Systems Management
- Manage the lifecycle of IT Information Systems assets such as hardware, OS, peripherals, and related components by ensuring continuous operation backed by expert maintenance support and agreements.
- Manage Windows Server environments, including Active Directory (AD), DNS, DHCP, and Group Policy.
- Manage Azure Hybrid Cloud integration, ensuring optimal performance and cost efficiency.
- Oversee Microsoft 365 services, including Exchange Hybrid, SharePoint Online, Teams, and OneDrive.
- Manage Disaster Recovery processes and requirements.
- Manage file servers, backups, and disaster recovery solutions to ensure business continuity.
Security & Compliance
- Enforce IT security policies and controls across all Information Systems in all locations, including remote and work-from-home setups.
- Ensure the security and reliability of CCTV, IoT devices, and access control systems.
- Respond immediately to incidents, breaches, and vulnerabilities, coordinating with IT management until resolution.
Cloud & Hybrid Systems Administration
- Manage cloud services, including virtual machines, storage, and identity management.
- Manage Exchange Hybrid deployments, ensuring seamless email synchronization and security.
- Manage SharePoint Online and cloud collaboration tools for operational efficiency.
Team Leadership & Vendor Coordination
- Lead and mentor a team of IT professionals, ensuring effective support and system administration.
- Coordinate with external vendors, service providers, and IT contractors for system upgrades and maintenance.
- Participate in IT budgets, procurement, and asset lifecycle procedures.
Education: Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred)
Knowledge:
- Knowledge of ISO27001 controls
- Knowledge of Saudi Cybersecurity Framework (NCA)
- Proficiency in Windows environments (AD, DNS, DHCP, GPO)
- Deep expertise in Microsoft 365, Azure, Exchange Hybrid, and SharePoint
- Experience with CCTV, IoT systems, and enterprise security tools
- Certifications such as Microsoft Certified: Azure Administrator, MCSE, CISSP, or CCNP are a plus
- Ability to work in a fast-paced, 24/7 agricultural and retail environment