Informatics Technical Support Specialist

Abbott; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

An established industry player seeks an Informatics Technical Support Specialist to enhance customer satisfaction through expert support and training. This role is pivotal in defining product requirements and delivering high-quality service for informatics solutions across the Middle East. Ideal candidates will possess a strong technical background, excellent communication skills, and a commitment to customer service. Join a dynamic team that values innovation and collaboration, and contribute to the optimization of informatics offerings that make a difference in healthcare. If you're eager to grow in a supportive environment, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in diagnostics laboratory informatics applications.
• Strong understanding of laboratory workflows and related technologies.

Responsibilities

• Provide comprehensive support for informatics solutions.
• Deliver structured software application training to end users.
• Identify customer needs and propose solutions.

Skills

Customer Service

Problem Solving

Communication Skills

Technical Proficiency

Attention to Detail

Education

Bachelor’s or Master’s Degree in Computer Science

Degree in Information Systems

Degree in Medical or Hospital Informatics

Tools

MS Office

MS Project

Smartsheet

Job description

JOB DESCRIPTION:

Informatics Technical Support Specialist

Reporting to the TM EMEA TST Manager, you will support defining & designing product requirements and hands-on deliver installation, complex configuration, integration, customer and internal training mainly focused on AlinIQ, GLP & a3600 products both on site and remotely, as well as supporting the tender preparation & submission process related to informatics for Middle East, Africa and Pakistan.

Key Accountabilities:

• Provide comprehensive support for entire informatics solution.
• Partner with Center of Excellence teams to optimize informatics solutions and offerings as well as quality of service.
• Support defining Network diagram & required components for given projects.
• Perform software-related installation and configuration processes.
• Deliver structured software application product training to the end user.
• Support post-sales informatics activities and provide expert knowledge.
• Teamwork approach to identify best solution and to be a reliable contributor to skillset improvement.
• Become a trusted advisor to customers.
• Identify customer needs, propose solutions, manage and resolve complex problems.
• Provide feature/ product enhancement input based on customer feedback.
• Maintain and assume accountability for a culture of high customer service.

Qualifications:

• Bachelor’s or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines.
• 1-2 years of relevant experience installing, configuring and/or maintaining diagnostics laboratory informatics applications.
• Fluency in English.
• Willing to travel approx. 60%.

Special Skills & Knowledge:

• Sound understanding of diagnostics laboratory workflows and related technologies.
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.
• Hands-on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable.
• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently.
• Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet.

Key Competencies:

• Strong verbal and written communication skills with excellent customer-facing capabilities.
• Attention to detail and a concern for quality; action-oriented for solving problems.
• Able to improve and willing to bring ideas forward, mitigate/resolve escalated issues.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Support Services DIVISION: TM Transfusion Medicine LOCATION: Saudi Arabia > Riyadh : NCCI Tower ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable