Incident Manager - Onsite in Riyadh | 3-Month Durationriy

swatX Solutions; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

An established industry player is looking for an experienced Incident Manager to oversee and resolve incidents efficiently. This role is crucial in ensuring minimal disruption to business services while enhancing incident management effectiveness. You will lead coordination across multiple teams, monitor and analyze processes, and ensure compliance with SLAs and KPIs. This is a dynamic position requiring immediate availability for a 3-month onsite contract in Riyadh. If you thrive in high-pressure environments and have a strong ITIL background, this opportunity is perfect for you.

Qualifications

• Proven experience in IT service management as an Incident Manager or similar role.
• Strong understanding of ITIL and incident management best practices.

Responsibilities

• Manage end-to-end incident resolution, ensuring timely restoration of services.
• Lead coordination efforts across multiple teams and stakeholders.

Skills

Incident Management

ITIL Framework

Problem-Solving

Communication Skills

Decision-Making

Coordination

Tools

Incident Tracking Tools

Reporting Systems

Job description

Job Title: Incident Manager
Location: Onsite in Riyadh
Duration: 3 Months

Job Description:

We are seeking an experienced Incident Manager to oversee and resolve incidents efficiently, ensuring minimal disruption to business services. This role requires strong leadership, process optimization, and coordination across multiple teams to enhance incident management effectiveness and maintain compliance with SLAs and KPIs.

Key Responsibilities:

• Manage end-to-end incident resolution, ensuring timely restoration of services.
• Lead and coordinate response efforts across multiple teams and stakeholders.
• Monitor, analyze, and improve incident management processes for efficiency and effectiveness.
• Ensure compliance with SLAs, KPIs, and industry best practices.
• Provide detailed incident reports, root cause analysis, and recommendations for prevention.
• Collaborate with technical teams, service desk, and business units to enhance incident response.
• Identify trends and implement proactive measures to reduce recurring incidents.

Qualifications & Skills:

• Proven experience as an Incident Manager or similar role in IT service management.
• Strong understanding of ITIL framework and incident management best practices.
• Ability to manage and coordinate activities across multiple teams under pressure.
• Excellent problem-solving, decision-making, and communication skills.
• Experience working in high-availability environments with strict SLAs.
• Familiarity with incident tracking tools and reporting systems.

This is a 3-month onsite contract position in Riyadh, requiring immediate availability.