Incident Manager - Onsite in Riyadh | 3-Month Durationriy

SWATX; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT service management company is seeking an experienced Incident Manager to oversee incident resolution in Riyadh. Responsibilities include managing end-to-end incident resolution, coordinating response efforts, and ensuring compliance with SLAs and KPIs. Ideal candidates will have a strong understanding of ITIL and proven incident management experience. Immediate availability required for this 3-month onsite contract.

Qualifications

• Proven experience as an Incident Manager or similar role in IT service management.
• Strong understanding of ITIL framework and incident management best practices.
• Ability to manage and coordinate activities across multiple teams under pressure.

Responsibilities

• Manage end-to-end incident resolution, ensuring timely restoration of services.
• Lead and coordinate response efforts across multiple teams and stakeholders.
• Monitor, analyze, and improve incident management processes for efficiency.

Skills

Incident Management

ITIL Framework

Problem-solving skills

Communication skills

Tools

Incident Tracking Tools

Job description

Job Title: Incident Manager

Location: Onsite in Riyadh

Duration: 3 Months

Job Description:

We are seeking an experienced Incident Manager to oversee and resolve incidents efficiently, ensuring minimal disruption to business services. This role requires strong leadership, process optimization, and coordination across multiple teams to enhance incident management effectiveness and maintain compliance with SLAs and KPIs.

Key Responsibilities:

• Manage end-to-end incident resolution, ensuring timely restoration of services.
• Lead and coordinate response efforts across multiple teams and stakeholders.
• Monitor, analyze, and improve incident management processes for efficiency and effectiveness.
• Ensure compliance with SLAs, KPIs, and industry best practices.
• Provide detailed incident reports, root cause analysis, and recommendations for prevention.
• Collaborate with technical teams, service desk, and business units to enhance incident response.
• Identify trends and implement proactive measures to reduce recurring incidents.
  
  

Qualifications & Skills:

• Proven experience as an Incident Manager or similar role in IT service management.
• Strong understanding of ITIL framework and incident management best practices.
• Ability to manage and coordinate activities across multiple teams under pressure.
• Excellent problem-solving, decision-making, and communication skills.
• Experience working in high-availability environments with strict SLAs.
• Familiarity with incident tracking tools and reporting systems.
  
  

This is a 3-month onsite contract position in Riyadh, requiring immediate availability.