In Room Dining Supervisor

In Room Dining Supervisor

Hotel Brand: Kimpton

Location: Saudi Arabia, Riyadh

Hotel: KAFD Riyadh (RUHKA), 7422 Innovation Street 2, 2921 Al Aqeeq District, 13519

Job number: 139185

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California, before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward-thinking flavors that feed the soul. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.

We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

About Kimpton Riyadh

Located in King Abdullah Financial District, Kimpton Riyadh is the first Kimpton in the Middle East, bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development. The hotel welcomes guests to experience its 212 guest rooms and suites and enjoy its unique dining options.

An In Room Dining Supervisor plays a crucial role in managing the hotel's room service operations to ensure guests receive exceptional service. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of an In Room Dining Supervisor

1. Supervising Staff: Leading and mentoring the in-room dining team to ensure high standards of service. Conducting briefings and training sessions to keep the team informed and motivated.
2. Overseeing Service Operations: Monitoring the preparation and delivery of in-room dining orders to ensure timely and accurate service. Ensuring that all orders are presented according to the hotel's standards.
3. Guest Interaction: Handling guest inquiries, requests, and complaints related to in-room dining services promptly and professionally.
4. Quality Control: Inspecting food and beverage items before they are delivered to guests to ensure they meet the hotel's quality standards.
5. Inventory Management: Monitoring inventory levels of food, beverages, and supplies used in in-room dining.
6. Administrative Tasks: Preparing and submitting reports on in-room dining operations, including sales, inventory, and staff performance.
7. Ensuring Compliance: Ensuring that all in-room dining operations comply with health and safety regulations.
8. Event Coordination: Assisting in the planning and execution of special in-room dining events and promotions.

Skills and Qualities Needed

1. Strong Leadership Skills: Ability to lead and motivate a team to achieve high standards of service.
2. Attention to Detail: Ensuring that all aspects of in-room dining service are impeccable.
3. Organizational Skills: Managing multiple tasks and maintaining detailed records efficiently.
4. Communication Skills: Communicating effectively with staff, guests, and suppliers.
5. Problem-Solving Skills: Addressing and resolving issues promptly and effectively.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

1. Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration.
2. Two to three years’ prior tenure in a similar role.
3. International luxury hotel chain background.
4. GCC exposure.
5. English fluency is required; Arabic fluency is preferred.

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations.

What we offer

We’ll reward all your hard work with a competitive salary and benefits. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.